The KODIF Blog: CX at superhuman speed
Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
Why home & appliance brands need smart automation (and even smarter handoffs)
Discover how KODIF’s AI-powered home and appliance automation helps brands resolve issues faster, boost CX, and enable effortless self-service.
Top AI agents for ecommerce CX in 2025
Discover why KODIF stands out among other AI Agentic support platforms and learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Increase ecommerce conversions with smarter AI product suggestions
Learn how KODIF’s AI turns customer conversations into conversions, helping ecommerce brands increase sales with smarter product suggestions.
The complete AI implementation guide for ecommerce support teams
Implementing AI in ecommerce support isn’t about cutting tickets, it’s about creating fast, human, resolution-first experiences that drive retention and revenue. This guide breaks down how to do it right.
Looking for a Zendesk alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among helpdesk support platforms like Zendesk. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Gladly alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI helpdesk platforms like Gladly. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Kustomer alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI support platforms like Kustomer. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Gorgias alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among helpdesk support platforms like Gorgias. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Increase your ticket containment rate with KODIF (and without sacrificing CX)
Containment rate is one of those metrics that looks great in a board meeting, right next to “ticket deflection” and “average handle time.” However, it doesn’t mean much if your customers hate you.
Why apparel brands need resolution-first automation
If there’s one thing every apparel and footwear brand knows, it’s that returns are inevitable (but frustration doesn’t have to be, especially if you use automation right!).
Automation isn’t enough: why great CX still needs smart handoffs
Most “AI-powered” experiences fail at the moment of the handoff, and that can easily be the difference between a customer thinking, “wow, that was easy,” or “never again.”
Why beauty and personal care brands need resolution-first automation
Beauty and personal care brands compete on products, but win on experiences. With KODIF, they don’t just reduce tickets; they resolve them, retain customers, and turn CX into a growth engine.
Resolutions, not deflection: why CX automation has to take action
Deflection doesn’t win customers, resolution does. Here’s why fixing problems beats pushing people to FAQs every time.
Agentic commerce: the next evolution of ecommerce personalization
Agentic commerce is a turning point. Brands that adopt it now won’t just keep up, they’ll define what modern ecommerce feels like.
Looking for a Crescendo alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Crescendo. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for an Ada alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Ada. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Zendesk integration
The problem isn’t that AI can’t deliver in CX, it’s that too much of the AI being rolled out is shallow, generic, and poorly tested.
AI skepticism in CX, and what the real story is
The problem isn’t that AI can’t deliver in CX, it’s that too much of the AI being rolled out is shallow, generic, and poorly tested.
Looking for a Sierra alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Sierra. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Forethought alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Forethought. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a DigitalGenius alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like DigitalGenius. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
The CX leader’s guide to AI implementation (without the chaos)
With the right approach, you can launch AI that supports your team, makes your customers happy, and proves ROI. Let’s break down how to do it.
The AI flywheel: how every interaction makes the next one smarter
The AI flywheel is about creating compounding value. Every spin makes the next spin easier and faster. Instead of automation being static, it’s dynamic, always improving, always adapting.
Looking for a Siena alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Siena. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Decagon alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Decagon. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
AI is the intern, not the CEO: why automation should never run your company
The difference between companies that thrive with AI and the ones that crash? Knowing the right role for automation.
AI isn’t coming for you. Your competitors using AI right are.
The risk isn’t that AI shows up at your door with a pink slip, it’s that your competitor figures out how to use it to move faster, respond smarter, and scale further.
A practical guide to automating ecommerce support (without breaking your UX)
Done thoughtfully, automation can make your CX smoother, faster, and more personal. The trick is knowing where to start, what to avoid, and how to keep your UX intact.
Why no-code AI is the antidote to failed CX projects
AI shouldn’t live in engineering purgatory, but in the hands of the people who understand your customers best, and it should deliver value fast.
Why the future of CX AI looks more like a team than a bot
The best AI doesn’t come as a single “super bot.” It looks a lot more like a team: specialized agent teammates working together, each with a clear role.
Why 95% of AI is “failing” and what we really think about it
Many AI projects fail not because AI is broken, but because it’s siloed and shallow. Let’s talk about how integrated, personalized AI will succeed where the rest won’t.
Surviving BFCM: how to prep your support team for the biggest weekend of the year
BFCM means 3x tickets and 6x stress. Here’s how brands like OneSkin and Boldr prep support teams with smarter planning and automation.
The future of BPOs: evolving into managed customer experience providers
Leading brands are no longer just outsourcing to reduce costs. They’re looking for expertise, insight, and integrated technology that can flex with their business needs.
What personalization in CX really means (it’s not a name token)
If name tokens are the extent of your personalization strategy, you’re not personalizing, you’re personal-labeling. Let’s talk about what really matters.
From chaos to clarity: building support automation that actually scales
Support automation shouldn’t create more chaos. Learn how to build scalable AI workflows that resolve issues, retain customers, and survive peak season.
How AI is changing customer service (and what it still can’t do)
You’ve probably seen a thousand hot takes on how AI is “revolutionizing” customer service. Some of them are true. Some are… let’s just say more aspirational.
The real ROI of AI in support (no, it’s not just cost savings)
If you’re only looking at AI through the lens of “how many agents can we replace,” you’re missing the bigger (and frankly, more interesting) story.
BFCM is coming, and your support team feels it already
If you’ve lived through a Black Friday/Cyber Monday before, you know all too well that support doesn’t just “scale” during this time. It swells, and then floods.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
From flirting to infrastructure: how AI in CX actually scales
If you want AI to be more than a buzzword in your next board meeting, it has to be more than a widget in your help center.
When AI knows its limits: why seamless human handoffs are critical
When support gets complex, emotional, or nuanced, your AI needs to know when to hand things off and how to do it without making the customer start from scratch.
The real cost of a clogged-up CX queue (and how to avoid it)
There’s a certain sound most CX leaders learn to dread: the collective groan of hundreds of support tickets piling up during a product drop, promo weekend, or (everyone’s favorite) Q4 madness.
Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
Customers don’t hate AI—they hate bad AI
Let’s unpack why AI sometimes gets a bad rap, how to make sure yours doesn’t, and what great support teams are doing to get the most out of AI’s full potential.
Driving revenue with AI: Insights from Fellow
Explore how Fellow Products revolutionized customer support using AI, reducing costs and enhancing satisfaction with insights from Cindy Rodriguez and Kodif.
5 Revolutionary AI Customer Service Software Solutions You Need in 2025
Explore the transformative impact of AI customer service software, its benefits, features, and top solutions for 2025 to revolutionize your support strategy.
AI in Customer Service: Transforming Support One Chat at a Time
Explore how AI transforms customer service by enhancing personalization, efficiency, and satisfaction, driving loyalty through advanced AI-powered tools and techniques.
AI-Powered Customer Service: Revolutionizing Support for the Modern World
Discover how AI-powered customer service enhances efficiency and personalization, revolutionizing support with machine learning and natural language processing.
Customer Support Automation: The Game Changer You Didn’t Know You Needed
Explore how AI-driven customer support automation enhances efficiency, reduces response times, and scales service operations in this comprehensive guide.
9 Game-Changing Customer Service AI Tools You Need in 2025
Discover how AI is transforming customer service with personalized interactions, cost efficiency, and strategic insights. Learn to choose the best AI solution.
AI Chatbots: The Ultimate Game Changer for Customer Service in 2025
Discover how AI chatbots transform customer service with 24/7 support, cost-effective scalability, and personalized experiences. Learn about their key features.
AI in Customer Support: Revolutionizing the Way We Help You
Explore how AI revolutionizes customer support by enhancing efficiency, personalizing interactions, and reducing response times for exceptional service.
AI for Customer Service: Transforming Support into a Seamless Experience
Explore how AI transforms customer service, boosting efficiency and personalization. Discover strategies for seamless AI integration and enhanced support.
10 Ways Customer Support AI is Changing the Game in 2025
Discover how AI is transforming customer support with efficient, personalized experiences, from chatbots to advanced analytics. Elevate your service now!
AI Customer Care: Revolutionizing Support for a Smarter Experience
Explore AI customer care, its benefits, real-world applications, and how partnering with Kodif can enhance support efficiency and meet rising customer expectations.
Support AI: Revolutionizing Customer Service for the Future
Discover how support AI transforms customer service with personalized assistance, efficiency, and cost savings. Learn implementation best practices for success.
AI Customer Service: Revolutionizing Support for the Modern Consumer
Discover how AI customer service enhances CX with personalization, automation, and efficiency. Learn about benefits, features, and implementation strategies.
10 Ways AI Customer Support Will Change Your Life in 2025
Explore how AI transforms customer support with faster, efficient, personalized experiences. Discover AI tools enhancing satisfaction and business efficiency.
Customer Service AI: Revolutionizing Support One Chat at a Time
Discover how AI transforms customer service with personalization, efficiency, and advanced analytics. Explore benefits and future trends in AI-powered support.
10 Ways AI is Revolutionizing Customer Support in 2025
Discover how AI revolutionizes customer support, improving efficiency, personalization, and 24/7 availability. Elevate your service today.
Returns: Happy Returns & Freshdesk
Learn how to automate ‘Return order for refund or replacement’ with Happy Returns & Freshdesk AI Policies, ensuring efficient customer support handling.
Returns: Returnly & Freshdesk Guide
Streamline returns for refunds or replacements with AI policies on Returnly & Freshdesk. Enhance customer satisfaction with seamless CX management solutions.
Returns: Loop & Freshdesk Guide
Learn how AI Policies enhance return order processes for refunds or replacements on Loop Returns and Freshdesk, optimizing customer support efficiency.
Returns: Happy Returns & Gladly
Streamline returns for refunds or replacements with AI policies on Happy Returns & Gladly. Enhance customer support by automating processes efficiently.
Returns: Refunds & Replacements AI
Learn how AI policies on Returnly, Gladly, and Kodif simplify return orders for refunds or replacements, enhancing customer support efficiency and satisfaction.
Returns: Loop & Gladly Solutions
Learn how to handle ‘Return order for refund or replacement’ requests using Loop Returns, Gladly, and Kodif AI policies for seamless customer support.
Streamline Returns with Zendesk & Happy Returns
Learn how AI policies optimize ‘Return order for refund or replacement’ on Happy Returns & Zendesk, enhancing customer support efficiency and satisfaction.
Returns: Returnly & Zendesk Guide
Learn how to automate refund or replacement requests using Returnly and Zendesk, ensuring seamless customer support and satisfaction.
Returns: Loop & Zendesk Integration
Learn how to manage ‘Return Order for Refund or Replacement’ efficiently using Loop Returns and Zendesk’s AI policies for seamless customer support.
Returns: Happy Returns & Kustomer
Learn how to efficiently handle return requests for refunds or replacements using AI policies on platforms like Happy Returns and Kustomer.
Returns with Returnly & Kustomer AI
Learn how to manage ‘Return order for refund or replacement’ efficiently on Returnly and Kustomer with Kodif’s AI policies. Enhance customer satisfaction.
Returns: Loop & Kustomer Guide
Learn how to efficiently handle ‘Return order for refund or replacement’ with Loop Returns and Kustomer, enhancing customer satisfaction and streamlining processes.
Returns: Happy Returns & Gorgias
Learn how to efficiently manage ‘Return order for refund or replacement’ tickets using AI policies on Happy Returns and Gorgias for improved customer satisfaction.
Returns: Returnly & Gorgias Guide
Learn how to handle ‘Return order for refund or replacement’ tickets using Returnly, Gorgias, and Kodif for seamless customer support.
Returns with Loop & Gorgias AI
Learn how to efficiently manage return orders for refunds or replacements using Loop Returns, Gorgias, and Kodif AI policies, enhancing customer satisfaction.
Returns: Happy Returns & Salesforce
Discover how AI policies streamline return orders for refunds or replacements on Happy Returns and Salesforce Service Cloud, enhancing customer satisfaction.
Returns: Returnly & Salesforce Guide
Learn how to streamline return orders for refunds or replacements using AI policies in Returnly and Salesforce Service Cloud. Enhance customer satisfaction today!
Returns with Loop & Salesforce
Learn how to automate return orders for refunds or replacements using AI policies on Loop Returns and Salesforce Service Cloud. Enhance CX efficiently.
WISMO: EasyPost & Freshdesk Guide
Optimize WISMO ticket handling with AI policies on EasyPost and Freshdesk. Enhance customer satisfaction by automating order status updates efficiently.
WISMO with Narvar & Freshdesk AI
Learn how to streamline WISMO inquiries using AI policies on Narvar and Freshdesk, enhancing customer satisfaction and efficiency in e-commerce.
WISMO with ShipMonk & Freshdesk
Learn how Kodif’s AI policies streamline ‘Where Is My Order’ inquiries on ShipMonk and Freshdesk, enhancing customer satisfaction and support efficiency.
WISMO: ShipEngine & Freshdesk
Learn how to efficiently manage WISMO tickets using ShipEngine and Freshdesk, enhancing customer satisfaction with streamlined AI policies. Explore more now!
WISMO: Aftership & Freshdesk Tips
Discover how to efficiently manage WISMO inquiries using Aftership and Freshdesk with Kodif AI Policies, optimizing customer satisfaction and support efficiency.
WISMO: EasyPost & Gladly Guide
Learn how to efficiently manage “Where Is My Order?” inquiries using EasyPost and Gladly for enhanced customer support and satisfaction.
WISMO with Narvar & Gladly AI
Learn how integrating WISMO on Narvar and Gladly with AI Policies enhances customer support efficiency, reducing order tracking inquiries swiftly and effectively.
WISMO: ShipMonk & Gladly Integration
Discover how to handle WISMO inquiries efficiently using AI policies with ShipMonk & Gladly. Enhance customer satisfaction with streamlined order tracking.
WISMO: ShipEngine & Gladly
Discover how to efficiently handle WISMO inquiries using ShipEngine, Gladly, and Kodif AI policies, enhancing customer satisfaction and operational efficiency.
WISMO: Aftership & Gladly Guide
Discover how to seamlessly handle WISMO inquiries using AI policies on Aftership and Gladly, improving customer satisfaction and support efficiency.
WISMO: EasyPost & Zendesk Guide
Discover how to automate “Where Is My Order?” inquiries using WISMO on EasyPost and Zendesk for enhanced customer satisfaction and efficiency.
WISMO: Narvar & Zendesk Guide
Streamline WISMO on Narvar and Zendesk using Kodif’s AI Policies to enhance customer satisfaction and reduce support workload efficiently.
WISMO with ShipMonk & Zendesk
Explore how AI policies on ShipMonk and Zendesk streamline WISMO inquiries, enhancing customer support efficiency and satisfaction.
WISMO: ShipEngine & Zendesk Guide
Enhance customer support by automating WISMO tickets on ShipEngine and Zendesk with AI policies, boosting satisfaction and operational efficiency.
WISMO: Aftership & Zendesk Guide
Discover how to optimize WISMO inquiries using AI policies on Aftership and Zendesk, enhancing customer satisfaction with efficient order status updates.
WISMO: EasyPost & Kustomer Guide
Learn how to streamline WISMO inquiries on EasyPost & Kustomer using Kodif’s AI policies, enhancing customer support efficiency and satisfaction.
WISMO: Narvar & Kustomer Guide
Discover how AI-powered policies enhance WISMO handling on Narvar and Kustomer, improving efficiency and customer satisfaction in e-commerce support.
WISMO: ShipMonk & Kustomer Guide
Learn how to efficiently handle WISMO queries using AI policies on ShipMonk and Kustomer to enhance customer satisfaction and streamline support.
WISMO: ShipEngine & Kustomer Guide
Discover how to streamline WISMO inquiries using ShipEngine and Kustomer AI policies, enhancing customer satisfaction with efficient order updates.
WISMO: Aftership & Kustomer Guide
Streamline WISMO inquiries on Aftership & Kustomer with AI-driven policies, enhancing customer satisfaction and support efficiency.
WISMO with EasyPost & Gorgias
Discover how Kodif’s AI Policies streamline WISMO inquiries on EasyPost and Gorgias, enhancing customer satisfaction and automating support efficiently.