Integrations
KODIF’s out-of-the-box, robust, and ever-expanding integration platform empowers e-commerce CX teams to automate actions across your tool stack. These integrations require no code, no technical expertise, and are shown in plain language to easily automate complex workflows combining any of your backend systems.
Shipping
AfterShip centralizes multi‑carrier tracking. When connected to KODIF, you can look up live tracking by number, detect delivery issues, and trigger proactive shipping updates or workflows in chat to reduce “Where is my order?” contacts.
Utilities
Airtable is a flexible database for ops. With KODIF, you can retrieve, add, and update records, keeping operational records in sync with support flows.
Utilities
Statuspage broadcasts incident and maintenance updates. With KODIF, you can subscribe/unsubscribe users by email, list open or upcoming incidents, and push real‑time status messages into customer conversations to deflect tickets during outages.
Utilities
BigQuery is a data warehouse. When connected to KODIF, you can run SQL to fetch and update your data directly inside automated flows.
Warehouse Management System
BlueBox manages fulfillment operations. With KODIF, agents can check order status, place holds, or cancel orders from chat while keeping warehouse actions synchronized with customer communications.
Utilities
ClickUp unifies docs, tasks, and knowledge. With KODIF, you can create tasks and docs, update task details, and retrieve pages or filtered task lists so operational follow‑ups from support are captured automatically.
E-commerce Platform
commercetools is a headless commerce platform. With KODIF, you can look up customers and products, search catalogs and carts, create/delete carts, and add items—enabling guided shopping and order fixes during support chats.
Shipping
Corso provides order protection and eco‑friendly shipping options. With KODIF, you can look up orders, file protection claims, and trigger replacements or refunds so customers resolve shipping issues without escalation.
Helpdesk
Dixa is a conversation‑centric helpdesk. With KODIF, you can find end users, create and message conversations, add internal notes, manage queues, and close threads—keeping automation and agents in one continuous timeline.
Helpdesk
Freshdesk powers ticketing at scale. With KODIF, you can create tickets, merge duplicates, add internal notes, update tags, and fetch tickets by email to coordinate seamless bot‑to‑agent handoffs.
Helpdesk
Genesys supports omnichannel service. With KODIF, you can create inbound/outbound email conversations, tag and query by external identifiers, and manage users so automated threads stay linked to agent workflows.
Helpdesk
Gladly centers on people, not tickets. With KODIF, you can find customers by email/phone, create tasks and conversation messages, add topics/tags/notes, and update profiles.
Helpdesk
Gorgias is a helpdesk for commerce. With KODIF, you can create and update tickets, send messages or macros, list/add tags, and retrieve existing customer threads to reduce duplicate contacts.
Knowledge Management
Guru captures verified knowledge. With KODIF, you can surface relevant cards, search answers, and nudge verification—so agents and automations reply with accurate, up‑to‑date guidance.
Marketing
HubSpot connects marketing and service data. With KODIF, you can create and search contacts, and capture leads automatically.
Helpdesk
Intercom handles conversational support. With KODIF, you can create tickets, list open/closed tickets and types, tag conversations, and add notes.
Recruitment
JazzHR simplifies hiring. With KODIF, you can list jobs by city or category and capture potential candidates.
Utilities
Jira organizes engineering work. With KODIF, you can create/update issues and pull details by key/ID so bugs, feature requests, and escalations from support become trackable work items instantly.
Marketing
Klaviyo drives lifecycle marketing. With KODIF, you can read and update profiles, manage list/segment membership, and bulk‑subscribe opted‑in users—enabling personalized messaging from support interactions.
Helpdesk
Kustomer unifies conversations and CRM. With KODIF, you can create customers and conversations, fetch threads by email, send messages, and tag conversations to streamline routing and reporting.
Returns
Loop streamlines returns/exchanges. With KODIF, you can retrieve return details, manage allow/block lists, and access destinations—letting customers resolve returns while enforcing policy controls.
Loyalty
LoyaltyLion powers loyalty programs. With KODIF, you can look up customers and rewards, add or record points and activities, and retrieve transactions so agents can redeem or troubleshoot in real time.
Utilities
NetSuite is an ERP suite. With KODIF, you can surface ERP metadata and key records (orders, customers, inventory) into support flows so agents solve billing and fulfillment questions without system‑hopping.
Order Management System
Ordergroove drives subscription commerce. With KODIF, you can look up customer subscriptions, and pause/skip deliveries to empower self‑service.
Helpdesk
Re:amaze blends chat, email, and FAQs. With KODIF, you can search contacts, create conversations and messages, attach notes, and list threads by email to keep context across channels.
Marketing
Rebuy personalizes merchandising. With KODIF, you can fetch recommendations—top sellers, trending, purchased/viewed/similar products—and inject dynamic cross‑sell/upsell offers in support or post‑purchase flows.