THE PLATFORM

Build. Test.
Deploy. Improve.
All in one place.

One platform to configure, validate, ship, and continuously improve your AI agent — with zero engineering. Your CX team owns the whole lifecycle, from first policy to self-improving production.

See how it works Security & compliance

Part of the KODIF agent · Resolution, Retention & Revenue across every channel

Owned by CX Zero Engineering AI accuracy at scale

THE WORKFLOW

Four steps to build & deploy
AI agents on KODIF.

No engineering tickets. No deploy windows. Your CX team moves an agent from idea to self-improving production in one continuous loop.

01
BUILD

Build AI agents
in natural language.
Describe what the agent should do in plain English. SAM — our agent-building agent — turns it into a working, governed agent. No code, no flowcharts.
- Build by talking to SAM, the agent-building agent
- Add guardrails the agent can't cross
- Shape your brand's voice & tone
- Connect tools & integrations — no code
02
TEST

Test before a customer
ever sees it.
Run every agent you built against simulations and your own past conversations. And not just the talk — KODIF tests that the integrations actually fire.
- Create simulations of real scenarios
- Replay previous conversations to validate
- Test every agent you built in step one
- Test integrations, not only conversations
03
ANALYZE & OBSERVE

See exactly what
happened — and why.
Every live conversation is observable. Insights and smart tags surface the patterns; full traces show the reasoning behind every action the agent took.
- Auto-generated insights
- Smart tags on every conversation
- Full transparency into each decision
- Understand why the agent did what it did
04
IMPROVE & OPTIMIZE

Every miss makes
the agent sharper.
KODIF uncovers gaps in your knowledge and policies, proposes the fix, and writes the test. QA stops being a treadmill and becomes a flywheel.
- Uncover knowledge & policy gaps
- QA that compounds — every fix is permanent
- The self-improving agent flywheel
- Expand automation coverage continuously

ACCURACY

KODIF's methodology for
AI accuracy at scale.

Powering consistent, context-rich support across every digital channel — built on three layers that reinforce each other.

Automated Testing Knowledge Base

Guidelines: Rules that shape how the AI communicates and uses data — tone, formatting, emoji use, response length, and more.
Answers: Fixed responses used for compliance or sensitive cases.
Policies: Automated actions triggered by natural-language inputs.
Segmenting: Grouping customers by attributes like region or tenure to personalize support and automation.

3

reinforcing layers — knowledge, refinement, testing
100%

of policies validated before they reach a customer
Every

Engineering tickets to add a new policy or workflow.

THE PROOF

Your data is safe.

We meet the highest levels of compliance to keep your customers safe.

Regulatory compliance

KODIF is SOC 2 Type II certified and HIPAA compliant. Our platform also meets ISO 27001, GDPR, and CCPA standards.

Secure infrastructure & operations

KODIF systems and software are kept up to date, and our security team conducts regular audits to monitor and protect all services and data against evolving threats.

Data privacy & protection

KODIF ensures full compliance with global privacy regulations through advanced encryption and strict access controls, keeping your customer data secure.

Adversarial by design.

We regularly conduct penetration tests and red-team exercises specifically to prevent prompt injection and other attacks against the agent — so your AI can't be tricked into acting outside its guardrails.