We originally focused on deflection, but what we found was even better. Now, our AI is helping customers discover products, understand ingredients, and even convert. That's real ROI.
THE WALL OF LOVE
What customer and
their customer say.
Two kinds of people fall for KODIF: the CX teams who run it, and the customers they serve with it. Here's what both keep telling us.
FROM THE TEAMS WHO RUN KODIF
The CX & growth teams.
Not your typical decision tree. Not a black box. A platform CX leaders can ship from — where every step the agent takes is inspectable.
We launched our chatbot widget and email automation right before Black Friday. We were able to reduce noise in the queue and eliminate a high volume of order modification tickets, allowing agents to focus on more complex issues
We saw results immediately with 70% containment within the first 2 weeks, which has been sustained over the past year
It was clear that KODIF was lightyears ahead of what we had been using and we signed on as customers fifteen days into the trial.
Usually, after a pilot and implementation, you rarely hear from the vendor again until renewal. We've been meeting consistently for a year now, continually working together to achieve our business needs.
We've seen improvements shipped at lightning speed based on real-time feedback. It's rare to find a tech partner this agile and customer-focused.
I normally don't like AI, but I LOVE KODIF. we've seen KODIF work wonders with our customers, including walking them through troubleshooting steps that it wasn't explicitly told how to do.
They don't just deliver automation; they deliver partnership
FROM THEIR CUSTOMER
The people they serve.
Every resolution with a problem becomes a guardrail.
The agent doesn't just learn — it gets locked in.
Easy and painless, no questions asked!
Verified customer 
Very easy to change shipping address on a recently placed order using this chat.
Verified customer
Very quick responses and super helpful. If more customer service chats were this awesome, the world would be a better place :-)
Verified customer
If this was AI I'm impressed! If not whoever was answering was thorough, helpful and patient. All good.
Verified customer
Felt like talking to an actual person, understood my problem and handled it efficiently - Best AI Agent I've encountered.
Verified customer
I hate to admit it, but using AI was easy and delightful!
Verified customer
Chat experience was better than talking to a live person!
Verified customer
Smoothest AI chat I've experienced so far.
Verified customer
This was one of the best chats I have had about a product. Very direct and no shuffling back and forth. Thanks.
Verified customer
Felt like talking to an actual person — understood my problem and handled it efficiently.
Verified customer
The way chat support should work. Thank you for making it super simple and easy — GREAT SUPPORT!
Verified customer
It went very smooth and a support ticket was made and handed over to the support team. Very impressed with this feature — I was dreading having to start over in an email. Thank you so much.
Verified customer
SO HELPFUL!!!! Didn't give me the runaround and had a helpful answer to my questions and problems.
Verified customer
Finally a chatbot that works well! And great resolution as well!!!!
Verified customer
Perfect answers to my questions. If you're using AI, it's on point. If it's a real person, please tell them thank you and good job.
Verified customer
Meet us now
Earn the love.
See KODIF resolve your hardest tickets — and delight the customers on the other end — in a 30-minute live demo.