Shipping Issue Coverage
Lost, stolen, and damaged orders covered end to end — with more claim types than a protection widget bolted onto checkout.
- Order placed
- In transit
- Issue detected
- Covered
CHECKOUT+
A real upgrade
on every order
Customers opt in at checkout. The agent adjudicates every claim against it afterwards — lost, stolen, damaged — and settles it in the conversation. Revenue on the way in, control on the way out.
100+
Native ecommerce integrations, all action-capable
9 days
Contract to resolving claims in production
0
Engineering tickets to change a coverage rule
Featherweight Cashmere V-Neck Cardigan
Subtotal
$380.00
Checkout+ by
$13.00
Get free returns, package protection, 90 day quality guarantee, carbon offset
Continue without benefits
coverage confirmed
scan detail read
claim history checked
replacement pre-authorized
carrier trace filed
WHAT THE UPGRADE INCLUDES
A premium post-purchase
experience, at no cost to
the brand.
One line at checkout buys the customer certainty — and buys you an agent that can act on it.
Agentic claim management
The agent reads carrier scans, order history, and prior claims, scores the risk, and settles or escalates with the evidence attached.
I've checked the carrier scan. It was delivered at 11:42am to a different door. I'll ship a replacement for you, no form needed.
Coverage confirmed
Scan detail read
Claim history checked
Replacement approved
Evidence attached
WHY BRANDS ADD IT
Revenue at
checkout.
Control after it.
Every other post-purchase surface reduces cost. This one adds a line.
-
01
AT CHECKOUT
Customers opt in
One line at checkout, priced against the cart. Coverage, priority resolution, free returns, and a 90-day quality guarantee.
-
02
ON EVERY ORDER
The revenue lands with you
Attach revenue is yours. No SaaS line item to defend at renewal.
-
03
AFTER THE SALE
The agent controls the loss side
The same agent that sells the tier adjudicates the claims against it, so the loss ratio is a control rather than a hope.
THE DETAIL
100+ features designed
with every detail in mind
Coverage is the easy part. These are the things that decide whether a claim closes itself.
- Agent-settled claims
- Plain-English coverage policies
- Carrier scan evidence
- Store credit resolution
- Priority claim handling
- Photo evidence capture
- Logistics issue analytics
- Native helpdesk integration
- Risk & intent scoring
- Carrier claim filing
- Claims checked against history
- Branded claim portal
THEIR BRAND, END TO END
Seamless brand
experience across
the entire platform
Every surface runs on your domain, in your brand — and every one of them reaches the same agent, the same coverage rules, and the same execution layer.
01
Checkout Upgrade
Coverage is offered as one line in the cart, priced against the order — opted in with the same tap that checks out.
YOUR CART
Congrats! You've unlocked
FREE SHIPPING!
NAADAM
-
The Ridge Hiker Boot
Walnut / 9 · qty 1$285.00
-
City Slip-On Sneaker
Bone / 10 · qty 1$185.00
-
Trail Runner Sneaker
Clay / 11 · qty 2$760.00
Subtotal$1,230.00
CHECKOUT WITH $35.26FREE RETURNS + PACKAGE PROTECTION
Your order is covered!
Delivery protection active until 12 Nov
Free returns on every eligible item
90-day quality guarantee
VIEW COVERAGE02
Email alerts
Confirmation of the upgrade, and a heads-up the moment something slips — before the customer has to ask.
Your order is covered by Checkout +
to: alex@gmail.com
Hi Alex, delivery protection, free returns and a 90-day quality guarantee are active on order #48156. If anything goes wrong, just reply to this email.
TRACK MY ORDERPOWERED BY KODIF
Your delivery is running late
to: alex@gmail.com
The last carrier scan was 51 hours ago in Memphis. We've filed a trace — if it hasn't moved by Friday we'll ship a replacement automatically. Nothing for you to do.
FILE A CLAIM START A RETURNPOWERED BY KODIF
03
Order tracking
A branded tracking page answers "where is my order" with real carrier scans — and opens a claim the moment something stalls.
OR
TRACK MY ORDERPOWERED BY KODIF
Your order is out for delivery
- Arriving today by 8pm
- Left the Memphis facility
- In transit · 2 days ago
04
File a claim
Customers file in a few taps on your own domain. The agent checks the order against the policy and settles it on the spot.
What went wrong?
Item(s) damaged in transit Defective item Wrong item Something else… CONTINUEClaim approved — replacement on the way
05
Returns & exchanges
Return through the branded self-service portal, or just say it to the AI agent. Both run the same policy and push the exchange before the refund.
Why are you returning
this item?
Swap it instead?
Exchange for a Small, in stock Refund to original payment EXCHANGE & KEEP $15 CREDITCUSTOM COVERAGE RULES
Flexible coverage
without complex workflows
Acquiring a subscriber costs paid spend, time, and a first-order discount. Saving one you already have costs a real conversation about why they're leaving. Most brands save under 5% of cancellations — because no one's having that conversation.
Order value $75 – $200
Settle immediately
Product tag over $250
Photo evidence required
Customer status VIP customer
Route to a person
Destination 2nd claim in 90 days
Verify before settling
GUARDRAILS
AI conversations.
Deterministic execution.
The AI understands the customer, but the protection engine controls every action according to your predefined policies.
THE AGENT CANNOT
Approve an uncovered order
THE AGENT CANNOT
Exceed a claim ceiling
THE AGENT CANNOT
Settle a repeat claim outside your rules
FLEXIBLE CLAIM SURFACES
Conversational and
self-service claims
Let customers file through the AI agent or a branded claims page.
SURFACE 01
The AI Agent
The claim starts wherever the customer already is. No claim number, no second login, no five-day wait.
My order arrived damaged. Can I get a replacement?
I can help with that. I've found your order and it's covered. Can you share a few photos of the item and packaging?
Thanks! This is covered. I'll send a replacement now, no return needed. You'll get a confirmation email shortly.
- Claim created
- Photos received
- Replacement approved
- Replacement shipped
SURFACE 02
Branded claims page
For replacements, customers return to your storefront to choose a different product and pay or receive the difference.
Your Brand Shop Orders Claims Support
File a claim
Enter your order details to get started.
Find my order
What would you like to do?
Get a replacementChoose a different product
Get a refundBack to your original payment method
Get store creditUse it for a future purchase
AI COVERAGE INSIGHTS
Ask your
coverage data
anything
Use natural language to understand which carriers and lanes drive the most loss, how your loss ratio moves by tier, and how much coverage revenue is retained after settlement.
THE REST OF THE PLATFORM
Explore more
of Kodif
Where is my order?
It's been 5 days.
Your order is in transit and will arrive tomorrow by 8 PM.
The AI Agent
Resolution, Retention, and Revenue — one brain across the journey.
Explore
Freeze Dried
Order Editing
Change, upgrade, or cancel before the label prints.
Explore- Arriving today by 8pm
- Left the Memphis facility
- In transit · 2 days ago
Order Tracking
Real answers from carrier scans, and exceptions resolved.
ExploreGet a replacementChoose a different product
Get a refundBack to your original payment method
Get store creditUse it for a future purchase
Returns & Exchanges
Returns, exchanges, and refunds inside your policy.
ExplorePost-purchase,
run by one agent.
Let customers file through the AI agent or a branded claims page.
CX Agent
Order Tracking
Order Editing
Returns & Exchanges
Get in touch
Your hardest CX ticket
is our best demo.
KODIF doesn't stop at answering. It identifies the customer, checks policy, takes action, updates systems, creates a test, and turns the conversation into measurable CX intelligence.