ABOUT US

Built to resolve.

KODIF is the AI agent that resolves, retains, and earns for ecommerce brands.
Here's the story behind it, the people building it, and what we believe.

OUR STORY

Two operators who'd already lived the problem.

Norm and Chyngyz met in 2019, just before the world changed. They bonded over the same conviction: customer support was overdue for automation that actually does the work, not just deflects it.

Before KODIF, Norm built the customer support automation platform at Uber — a system automating 150 million support requests a month. He knows what it takes to resolve at a scale almost no one else has touched.

Chyngyz is a repeat entrepreneur. Before KODIF he spent time in private equity, earned his Stanford MBA, and founded a 3PL company out of New Jersey — which he exited before business school

Together, they’re building the agent they always wished they’d had: one that takes action, owns the outcome, and gets sharper every week.

OUR TEAM

The crew building KODIF.

Engineers, operators, and customer-obsessed builders — from Uber-scale automation to scrappy founders. And we're hiring.

OUR VALUE

How we operate.

Six principles that decide what we build, who we hire, and how we show up for customers.

Customer Crazy

We're borderline obsessed with the customer — and our customers' customers. Their outcome is the only scoreboard that matters.

Row Together

One boat, one direction. We win as a team or not at all — egos out, oars in.

Extreme Ownership

See it, own it, fix it. No "not my job," no waiting for permission.

Superhuman Speed

We move at a pace that surprises people — shipping, responding, and resolving faster than anyone expects.

Two Steps Ahead

We anticipate the next problem before it lands — for our roadmap and for every customer conversation.

Make It Simple

Complexity is the enemy. We do the hard work to make the hard things feel effortless.

Meet us now

Come build with us.

See KODIF resolve your hardest tickets — and delight the customers on the other end — in a 30-minute live demo.

Book a demo