Most CX agents deflect. We built KODIF to take action and resolve — the subscription edges, regulated returns, and state-change tickets other agents break on.
Hydration Multiplier
THE AGENT
Across email, chat, SMS, and social media — one agent with one memory, one policy, one source of truth.
01 — Resolution
The agent reads the order, checks the policy, takes the action — and tags the conversation. No complexity it can't handle, and it reads the photos and video customers attach. No escalation. No "we'll get back to you."
Hi! I wanted to check if there's any delivery update on my order.
Primal Multivitamin
Of course — happy to help! Your package is on the way and expected to arrive on Friday.
Got it! Thank you!
02 — Retention
Runs your retention playbook — discount, pause, skip — in the exact moment they're leaving. Logs every save back into your subscription platform.
Total Human
$137Delivered every 30 days
Hi, I think I need to cancel my subscription.
Looks like you still have plenty of product left. Would you like to skip your next shipment instead?
That would be perfect, thank you.
03 — Revenue
Trained on your catalog, your reviews, your tone. Answers the real questions that block carts — and recommends what actually fits.
Which product would be best for my little puppy?
Freeze Dried
From $59.95
Fresh Meals
From $104.95
Raw Meals
From $59.95
Based on your history orders, I think this is best choice for your puppy.
Nice! Added to cart
The Integrations
100+ ecommerce-native systems. Not read-only API hits — full auth, write-back, and resolution.
100+
Native ecommerce integrations, all action-capable.
9
days from contract to fully resolving tickets in production.
0
Engineering tickets to add a new policy or workflow.
THE PLATFORM
Not your typical decision tree. Not a black box. A platform CX leaders can ship from — where every step the agent takes is inspectable.
01 — Natural-language policy builder
CX teams build, maintain, and improve agents without writing code or filing tickets.
IF customer asks to return an item
AND order placed within 30 days
AND item is not final-sale
THEN generate label via Loop, refund to original payment
02 — Smart tags & analytics
Intent, sentiment, resolution path — auto-classified. Bring your own taxonomy or let KODIF surface the patterns you didn't know existed.
03 — QA that compounds
Changes you make to a single conversation flow back into the agent's knowledge and policies. QA stops being a treadmill — it becomes leverage.
If order is older than 30 days, do not create a return label. Escalate to support instead.
04 — Policy testing
Run a new policy against your historical conversations. See exactly what the agent would have said, side-by-side, before it touches a live customer.
I bought this 45 days ago. Can I return it?
This order is outside the 30-day return window. I'll connect you with our support.
I bought this 45 days ago. Can I return it?
Sure, I can help start your return.
05 — Meet AI Sam
Create a new AI agent by talking to one. No clicking, no forms, no menus.
Build me an agent for international shipping questions
✳ I'll pull your shipping policy, carrier rules, and country restrictions. One question: should I escalate restricted-country orders, or auto-decline?
06 — Analytics & insights
Every resolved conversation is a signal — about your product, your shipping, your catalog, your churn. KODIF turns that stream into intelligence and feeds it back to the teams who can act on it. Your support queue becomes your sharpest source of truth.
100%
of conversations classified & structured
Live
trends piped to product, ops & merch
0 BI
tickets to surface a new insight
THE LOOP
Every resolution with a problem becomes a guardrail. The agent doesn't just learn — it gets locked in.
A resolution misses — wrong refund, missed policy edge, off-brand tone.
KODIF drafts the policy or knowledge change that would have prevented it.
CX reviews the diff. Approve, edit, or reject. You stay in control.
The agent writes a regression test against the exact scenario.
That mistake can never happen again. Quietly. Permanently.
IN THEIR WORDS
Powered by KODIF
I appreciate KODIF's ease of setup and the strategic support provided, making implementation straightforward. The tool is effective at addressing basic customer inquiries, freeing up my team for more significant tasks, and reducing the need for additional staffing.
We saw results immediately with 70% containment within the first 2 weeks, which has been sustained over the past year.
They don’t just deliver automation; they deliver partnership
It was clear that KODIF was lightyears ahead of what we had been using and we signed on as customers fifteen days into the trial.
Their hands-on approach has provided a more successful onboarding experience than other AI solutions.
I normally don't like AI, but I LOVE Kodif. we've seen Kodif work wonders with our customers, including walking them through troubleshooting steps that it wasn't explicitly told how to do.
CASE STUDY
Companies choose KODIF to empower CX teams to provide effortless customer experience.
How Neuro Launched AI CX agents in Record Time Before BFCM and achieved 81% containment rate
Read the case study
Clearly Filtered's AI handles 72% of technically challenging conversations end to end.
Read the case study
When first response time hit 10.5 hours, OneSkin's CX team had to choose: hire more agents, or build the policy layer themselves.
Read the case studyGet in touch
KODIF doesn't stop at answering. It identifies the customer, checks policy, takes action, updates systems, creates a test, and turns the conversation into measurable CX intelligence.
