Ingredients
Stay AI, Gladly, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update subscription frequency” ticket type explained
In customer support, an “Update Subscription Frequency” ticket is a request from a customer to change how often they receive a product or service. This typically involves modifying the interval at which a subscription is delivered, whether it’s a weekly, monthly, or quarterly schedule. Handling these requests efficiently is crucial for maintaining customer satisfaction and ensuring that clients receive their desired products or services at their preferred times. Automating this process can significantly reduce manual workload and error, providing a seamless experience for both the customer and the support team.
Which Platforms does this AI policy work on?
This AI policy is compatible with Stay AI, Gladly, and Kodif. Moreover, Kodif integrates seamlessly with all other major platforms, ensuring a versatile and comprehensive solution for managing subscription updates across different systems.
When should I use this policy?
Use this policy when a customer requests to update their subscription frequency associated with their account.
Policy Logic
- Ask for the user’s current subscription details:
Use @get_stayai_subscriptiondetails to verify existing subscription details in Stay AI.
Ask for the new subscription frequency:
Inquire about the new frequency the customer wishes to set.
Check for feasibility:
Use @check_frequency_options to ensure the requested frequency is available.
Update the subscription frequency in Stay AI:
- Use @update_stayai_subscription(current_frequency: str, new_frequency: str) to update the frequency in Stay AI.
- Inform the customer that their subscription frequency has been successfully updated.
Example Policy
Use this policy when a customer requests to update the subscription frequency associated with their account.
Policy Logic
- Ask for the user’s current subscription details:
Use @get_stayai_subscriptiondetails to verify existing subscription details in Stay AI.
Ask for the new subscription frequency:
Inquire about the new frequency the customer wishes to set.
Check for feasibility:
Use @check_frequency_options to ensure the requested frequency is available.
Update the subscription frequency in Stay AI:
- Use @update_stayai_subscription(current_frequency: str, new_frequency: str) to update the frequency in Stay AI.
- Inform the customer that their subscription frequency has been successfully updated.
