Ingredients
Smartrr, Gladly, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update Subscription Frequency” Ticket Type Explained
In customer support, “Update Subscription Frequency” refers to requests from customers who wish to modify how often they receive their subscription items. This could involve changing a monthly subscription to a bi-weekly one, or any other frequency modification. Handling these requests efficiently is crucial as it affects customer satisfaction and retention. Ensuring customers have the flexibility to adjust their subscriptions according to their needs can significantly enhance their overall experience with a brand.
Which Platforms Does This AI Policy Work On?
This AI policy is designed for use on Smartrr and Gladly, with integration facilitated by Kodif. Moreover, Kodif seamlessly integrates with all other major platforms, ensuring broad applicability and ease of use.
When Should I Use This Policy?
Use this policy when a customer requests to update the subscription frequency associated with their account.
Policy Logic
To update the subscription frequency, follow these steps using Kodif’s AI policy logic:
- Ask for the User’s Current Email Address
a. Use @get_smartrr_account_details to verify if the provided email exists in Smartrr.
- Ask for the New Subscription Frequency
a. Request the customer to specify the new frequency they wish to set for their subscription.
- Check for Compatibility
a. Use @check_subscription_options to ensure the requested frequency is available for the product.
b. If not available, inform the customer with the macro: “The subscription frequency you requested is not available. Please choose a different option or contact support for further assistance.”
- Update the Subscription Frequency in Smartrr
a. Use @update_subscription_frequency(email: str, frequency: str) to modify the customer’s subscription frequency in Smartrr.
b. Confirm to the customer that their subscription frequency has been successfully updated.
Example Policy
Use this policy when a customer requests to update the subscription frequency associated with their account.
- Ask for the User’s Current Email Address
a. Use @get_smartrr_account_details to verify if the provided email exists in Smartrr.
- Ask for the New Subscription Frequency
a. Request the customer to specify the new frequency they wish to set for their subscription.
- Check for Compatibility
a. Use @check_subscription_options to ensure the requested frequency is available for the product.
b. If not available, inform the customer with the macro: “The subscription frequency you requested is not available. Please choose a different option or contact support for further assistance.”
- Update the Subscription Frequency in Smartrr
a. Use @update_subscription_frequency(email: str, frequency: str) to modify the customer’s subscription frequency in Smartrr.
b. Confirm to the customer that their subscription frequency has been successfully updated.
