Ingredients

The systems used by this policy include Prive, Freshdesk, and Kodif.

What are AI Policies?

At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.

The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.

“Update subscription frequency” ticket type explained

In customer support, “Update subscription frequency” refers to requests from customers to change how often they receive their subscription orders. This can involve altering the interval between deliveries, such as switching from a monthly to a bi-monthly schedule. Efficient handling of these requests is crucial for maintaining customer satisfaction and ensuring that subscriptions fit the evolving needs of users. By automating these interactions, businesses can provide seamless and timely updates to subscription plans, reducing the burden on customer support teams and enhancing the customer experience.

Which Platforms does this AI policy work on?

This AI policy is designed to work on Prive, Freshdesk, and Kodif. Kodif further integrates with all other major platforms, providing a versatile solution for managing customer support across diverse systems.

When should I use this policy?

This policy should be used when a customer requests to update the frequency of their subscription orders.

Policy Logic

1. Ask for the user’s current email address.

2. Use @get_prive_account_details to check if the provided email exists in Prive.

3. Ask for the new subscription frequency.

4. Inquire about the new frequency the customer wants to set for their subscription.

5. Validate the new frequency.

6. Use @check_subscription_frequency to ensure the requested frequency is available.

7. Update the subscription frequency in Prive.

8. Use @update_subscription_frequency(current_frequency: str, new_frequency: str) to update the subscription details in Prive.
9. Inform the customer that their subscription frequency has been successfully updated.

Example Policy

1. Ask for the user’s current email address.

2. Use @get_prive_account_details to check if the provided email exists in Prive.

3. Ask for the new subscription frequency.

4. Inquire about the new frequency the customer wants to set for their subscription.

5. Validate the new frequency.

6. Use @check_subscription_frequency to ensure the requested frequency is available.

7. Update the subscription frequency in Prive.

8. Use @update_subscription_frequency(current_frequency: str, new_frequency: str) to update the subscription details in Prive.
9. Inform the customer that their subscription frequency has been successfully updated.

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