Where is my order
Fulfillment status and carrier scan detail, read and interpreted — including split shipments, partials, and backorders.
- Order placed
- In transit
- Issue detected
- Covered
ORDER TRACKING
Order tracking
built for the
AI Agent Era
A tracking page restates the scan the customer already read. KODIF reads it, works out what it means, and tells them first — then fixes what went wrong without a ticket.
100+
Native ecommerce integrations, all action-capable
9 days
Contract to resolving delivery issues in production
0
Engineering tickets to change a coverage rule
Order No. #KD-48291
Delayed at Memphis facility
-
Carrier scan
Mon, Sep 23 • 11:41 AM
-
In transit
Tue, Sep 29 • 9:30AM
-
Issue detected
Tue, Sep 29 • 11:30AM
Customer Notified
exception detected
customer notified first
carrier trace filed
replacement rule armed
END-TO-END AUTOMATION
Own the journey, not just
the tracking number.
Carrier scans are raw events. The agent reads them against the order, the promise date, and your policy — and decides whether the customer needs to hear from you.
LIVE SHIPMENT · ORDER #48156
- Label created · Naadam fulfillment
- In transit · departed Secaucus NJ
- Arrived · Memphis TN facility
- No scan for 51 hours — exception detected
- Customer notified, trace filed
The customer never wrote in. The agent moved first.
HOWEVER THEY ASK
Chat, email, voice
or your branded
tracking page
“Where is my order?” arrives everywhere at once. Every route reaches the same agent, the same shipment data, and the same resolution policies.
01
Chat
A real answer from fulfillment status and scan detail — not the tracking number read back to them.
9:41●●● ▮
‹
N
NaadamAI agent · replies instantly
Where's my turtleneck? It said Tuesday.
It's stuck at the Memphis facility — no scan for 51 hours, so it's genuinely late rather than just slow. I've filed a trace with UPS.
If it hasn't moved by Friday I'll ship you a replacement automatically. You don't need to chase this.
That's great, Thank you
We're on it
Carrier trace filed · ref 7741-MEM
Replacement armed for Friday 09:00
You'll hear from us either way
No ticket created
02
The cheapest contact is the one that never happens. When a shipment stalls, the customer hears it from you first.
Your order is running late - here's what we're doing
to alex@ · sent proactively
Your Luxe Cashmere Turtleneck hasn't scanned since Tuesday in Memphis. We've opened a trace with UPS. If it doesn't move by Friday we'll ship a replacement automatically — nothing for you to do.
TRACK ORDER
TALK TO US
Outbound · before they ask
Alex Riverato support@naadam · replied
Re: Your order is running late
Thanks — I need it for the weekend though. Can you just send another one now?
Agent re-shipped with expedited service
Original flagged for carrier recovery
Inbound · same thread, same agent
03
Voice
The same agent picks up the phone, reads the scan history while the customer is still on the line, and commits to a resolution before the call ends.
NAADAM
Naadam Support
00:36 · connected
My order was meant to arrive Tuesday and there's still nothing.
I can see it — order 48156. It hasn't scanned since Memphis on Tuesday morning, so it's genuinely stuck, not just slow.
So what happens now?
I've filed the trace and armed a replacement for Friday. If it moves before then, I'll cancel it and let you know.
Naadam Support
CALL SUMMARY · 00:51
- Intent: WISMO — delivery exception
- Last scan: Memphis TN, 51h ago
- Action: carrier trace + replacement armed
- Follow-up scheduled: Friday 09:00
Transcribed, tagged, and logged automatically
04
Branded tracking page
On your domain, in your brand, reading the same shipment data the agent reads — and one tap from a claim or a return.
EmailEnter your email address
Order NumberEnter your order number
OR
Tracking IDEnter your order number
TRACK MY ORDER
POWERED BY KODIF
Your order is out for delivery
- Arriving today by 8pm
- Left the Memphis facility
- In transit · 2 days ago
ONE HUB
Track, claim, return
one place, one agent.
The tracking page is where customers turn up when something is wrong. Make it the place it gets solved, not the place they discover they need a second portal.
Reroute or hold
Change the address or hold a package in transit where the carrier still allows it, mid-conversation.
Delivered to a different door
Claim approved
Replacement ready
Replacement ready
Reship or claim
Lost, or marked delivered but never received: the agent reships or opens the claim on your policy, with the evidence attached.
Freeze Dried 
In Transit
Reroute
Hold Package
Return or exchange
If the issue is the product rather than the delivery, the same agent carries straight on into a return or exchange.
I'd like to return this and get a different size
No problem. I've created a free return label and an exchange for the right size.
- Free return label
- Exchange initiated
HOW IT WORKS
From carrier scan
to resolution,
without a ticket.
The agent watches the feed continuously. A problem becomes an outbound message long before it becomes an inbound one.
-
01
The scan lands
Every carrier event streams in against the order, the promise date, and the service level the customer paid for.
-
02
The agent spots the exception
Stalled, misrouted, delayed, or delivered-but-not-received — judged against your thresholds, not the carrier's status code.
-
03
The customer hears first
An outbound message on their channel with the explanation and the options, before they have had to chase anything.
-
04
The fix executes
Trace, reroute, reship, or claim — carried out on your policy, with the whole thread attached if a human ever needs it.
CUSTOM EDIT RULES
Flexible resolution rules
without complex workflows
Create multiple resolution policies based on order value, customer status, carrier, destination, or how long a shipment has been in transit.
Under $50
Wait 24h, then reship
$50 – $200
Carrier trace, then reship
Over $200
Route to a person
In transit 3+ days late
Notify customer first
GUARDRAILS
AI conversations.
Deterministic execution.
The AI understands the customer, but the resolution engine controls every action according to your predefined policies.
THE AGENT CANNOT
Approve an uncovered order
THE AGENT CANNOT
Exceed a claim ceiling
THE AGENT CANNOT
Settle a repeat claim outside your rules
AI COVERAGE INSIGHTS
Ask your delivery
data anything
Use natural language to understand which carriers and lanes generate the most delivery contacts, where exceptions cluster, and what failed deliveries cost you in reships and refunds.
42% of delivery contacts came from three West Coast metro lanes on one carrier
Where are delivery exceptions clustering this month?- What share of shipment questions resolved without a person?
- What did failed deliveries cost us in reships?
THE REST OF THE PLATFORM
Explore more
of Kodif
Where is my order?
It's been 5 days.
Your order is in transit and will arrive tomorrow by 8 PM.
The AI Agent
Resolution, Retention, and Revenue — one brain across the journey.
Explore
Freeze Dried
Order Editing
Change, upgrade, or cancel before the label prints.
Explore- Arriving today by 8pm
- Left the Memphis facility
- In transit · 2 days ago
Order Tracking
Real answers from carrier scans, and exceptions resolved.
ExploreGet a replacementChoose a different product
Get a refundBack to your original payment method
Get store creditUse it for a future purchase
Returns & Exchanges
Returns, exchanges, and refunds inside your policy.
ExplorePost-purchase,
run by one agent.
Let customers file through the AI agent or a branded claims page.
CX Agent
Order Tracking
Order Editing
Returns & Exchanges
Get in touch
Your hardest CX ticket
is our best demo.
KODIF doesn't stop at answering. It identifies the customer, checks policy, takes action, updates systems, creates a test, and turns the conversation into measurable CX intelligence.