Ingredients
Stay AI, Zendesk, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update email address” ticket type explained
In customer support, the “Update Email Address” ticket type refers to requests from customers to change the email address associated with their account. This is a common task that arises for various reasons, such as customers changing their primary email provider, consolidating email accounts, or correcting errors in their original registration. Efficient handling of these requests is crucial, as email addresses are often the primary method of communication, affecting account notifications, password resets, and other critical interactions.
Which Platforms does this AI policy work on?
The AI policy for updating email addresses works seamlessly on Stay AI, Zendesk, and Kodif. Moreover, Kodif integrates effortlessly with all major platforms, ensuring a broad reach and adaptability for businesses using various systems.
When should I use this policy?
Use this policy when a customer requests to update the email address associated with their account. It is particularly useful in maintaining accurate customer records and ensuring that customers continue to receive important updates and communications.
Policy logic
To implement this policy, follow these steps:
- Ask for the user’s current email address
Use
@get_stayai_account_detailsto check if the provided email exists in Stay AI.Ask for the New Email Address
Request the customer to provide the new email address they wish to use.
Check for Duplicate Accounts
- Use
@check_email_existsto verify if the new email address is already associated with another account. If it is, use the macro “The email address you provided is already linked to another account. Please provide a different email address or contact support for further assistance.”
Update the Email Address in Stay AI
- Use
@update_customer_email(current_email: str, new_email: str)to update the customer’s email in Stay AI. - Inform the customer that their email has been successfully updated.
Example policy
To illustrate the application of this policy, consider the following steps:
- Ask for the user’s current email address
Use
@get_stayai_account_detailsto check if the provided email exists in Stay AI.Ask for the New Email Address
Request the customer to provide the new email address they wish to use.
Check for Duplicate Accounts
- Use
@check_email_existsto verify if the new email address is already associated with another account. If it is, use the macro “The email address you provided is already linked to another account. Please provide a different email address or contact support for further assistance.”
Update the Email Address in Stay AI
- Use
@update_customer_email(current_email: str, new_email: str)to update the customer’s email in Stay AI. - Inform the customer that their email has been successfully updated.
