Ingredients
The systems used by this policy include Shopify, Zendesk, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update shipping address” ticket type explained
In customer support, an “Update shipping address” ticket type refers to requests made by customers to change the shipping address associated with their order. This is a common scenario in e-commerce where customers may realize they entered an incorrect address or need to have their order shipped to a different location due to unforeseen circumstances. Handling these requests efficiently is crucial, as it can significantly impact delivery times and customer satisfaction. By automating this process, businesses can reduce errors, save time, and ensure that customers receive their orders at the correct address.
Which Platforms does this AI policy work on?
This AI policy is compatible with Shopify, Zendesk, and Kodif. Moreover, Kodif integrates seamlessly with all other major platforms, making it a versatile solution for managing customer support interactions across different systems.
When should I use this policy?
Use this policy when a customer requests to update the shipping address associated with their order. This ensures that modifications are made accurately and swiftly, minimizing the risk of shipping errors and improving customer satisfaction.
Policy logic
The logic for handling an “Update shipping address” request involves a series of steps to verify and update the customer’s shipping details:
- Verify the Customer’s Account
- Ask for the user’s current email address.
Use @get_shopify_account_details to check if the provided email exists in Shopify.
Confirm the Order Details
Ask the customer to confirm the order for which the shipping address needs updating.
Check New Shipping Address Validity
- Request the new shipping address from the customer.
Use @validate_shipping_address to ensure the address is deliverable.
Update the Shipping Address in Shopify
- Use @update_shipping_address(order_id: str, new_address: str) to update the shipping address.
Inform the customer that their shipping address has been successfully updated in Shopify.
Notify the Customer
- Confirm the changes with the customer and provide any updated delivery timelines, if necessary.
Example policy
Use this policy when a customer requests to update the shipping address associated with their order. The process involves verifying account details, confirming order specifics, validating the new address, and updating the records within Shopify and Zendesk.
- Verify the Customer’s Account
- Ask for the user’s current email address.
Use @get_shopify_account_details to check if the provided email exists in Shopify.
Confirm the Order Details
Ask the customer to confirm the order for which the shipping address needs updating.
Check New Shipping Address Validity
- Request the new shipping address from the customer.
Use @validate_shipping_address to ensure the address is deliverable.
Update the Shipping Address in Shopify
- Use @update_shipping_address(order_id: str, new_address: str) to update the shipping address.
Inform the customer that their shipping address has been successfully updated in Shopify.
Notify the Customer
- Confirm the changes with the customer and provide any updated delivery timelines, if necessary.
