Ingredients

Shopify, Gorgias, and Kodif.

What are AI Policies?

At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.

The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.

“Update shipping address” ticket type explained

In the realm of customer support, an “Update shipping address” ticket type refers to requests from customers to modify the shipping details associated with their orders. These requests are crucial in ensuring that customers receive their orders at the correct address, particularly if they realize an error after placing an order or if their circumstances change. Efficient handling of these requests is vital for maintaining customer satisfaction and preventing delivery issues. Automating these processes with AI policies can significantly streamline operations, reduce error rates, and free up valuable time for support agents to handle more complex inquiries.

Which Platforms does this AI policy work on?

This AI policy seamlessly integrates with Shopify, Gorgias, and Kodif. Additionally, Kodif integrates with all other major platforms, ensuring a wide-reaching, versatile solution for managing customer support tasks across various systems.

When should I use this policy?

Use this policy when a customer requests to update the shipping address associated with their order. Automating this process helps in swiftly addressing customer needs while minimizing manual errors. The logic is straightforward and efficient:

1. Ask for the user’s current email address
   a. Use @get_shopify_account_details to check if the provided email exists in Shopify.

2. Ask for the New Shipping Address
   a. Request the customer provide the new shipping address they wish to use.

3. Verify the Address Change
   a. Use @verify_shipping_address to ensure the new address is valid and serviceable.

4. Update the Shipping Address in Shopify
   a. Use @update_shipping_address(current_email: str, new_address: str) to update the customer’s shipping address in Shopify.

5. Confirmation
   b. Inform the customer that their shipping address has been successfully updated.

Policy logic

The policy logic involves a series of automated steps to ensure accurate and efficient updates to shipping addresses:

1. Ask for the user’s current email address
   a. Use @get_shopify_account_details to check if the provided email exists in Shopify.

2. Ask for the New Shipping Address
   a. Request the customer provide the new shipping address they wish to use.

3. Verify the Address Change
   a. Use @verify_shipping_address to ensure the new address is valid and serviceable.

4. Update the Shipping Address in Shopify
   a. Use @update_shipping_address(current_email: str, new_address: str) to update the customer’s shipping address in Shopify.

5. Confirmation
   b. Inform the customer that their shipping address has been successfully updated.

Example policy

Here’s an example of how the policy is implemented:

1. Ask for the user’s current email address
   a. Use @get_shopify_account_details to check if the provided email exists in Shopify.

2. Ask for the New Shipping Address
   a. Request the customer provide the new shipping address they wish to use.

3. Verify the Address Change
   a. Use @verify_shipping_address to ensure the new address is valid and serviceable.

4. Update the Shipping Address in Shopify
   a. Use @update_shipping_address(current_email: str, new_address: str) to update the customer’s shipping address in Shopify.

5. Confirmation
   b. Inform the customer that their shipping address has been successfully updated.

This policy efficiently addresses customer requests, ensuring a seamless update process across Shopify and Gorgias.

Explore more AI policies