Kodif brings support, tracking, delivery protection, claims, and returns into one platform — powered by AI agents that resolve every request end to end.
Order placed · 2 items
ShopifyIn transit · scan stalled 51h
Carrier“Where is my package?”
Email · 0sClaim filed, replacement shipped
Kodif · 38s“Where is my package?”
Claim filed, replacement shipped
THE STACK
Five vendors, five data models, and a human in the middle copying order numbers between tabs. Post-purchase only works when one system owns the whole thing.
Today
With Kodif
[ One agentic platform ]
Kodif agentic post-purchase platform
THE STACK
Every other CX agent stops where its integrations stop. Kodif writes to the carrier, the claim, the return, and the order — because they all live here.
SOP builder
Write the policy the way you'd explain it to a new hire on day one. Kodif compiles it into executable steps, with every tool call inspectable. No decision trees, no engineering ticket.
SOP - Package marked delivered, not received
Templates
Pre-built playbooks for the requests that make up the bulk of post-purchase volume — already wired to the carriers, the claim flow, and the returns engine. Turn them on, edit the thresholds, ship.
Template library · 70+ playbooks
AI assistant & simulations
Stop auto-approving replacements over $250 in CA.
Updated the delivery protection SOP. Replaying 1,284 past tickets against it now.
142 conversations change. 138 route to a human as intended - 4 would have stalled with no reply. Want me to add a holding message?
1,284 replayed 138 as intended 4 need a guardrailDescribe the change in plain language and the AI Assistant builds it. Before it goes live, simulate the new policy against your real ticket history and see exactly which conversations change - and which ones you'd rather it didn't.
QA scorecard · Last 30 days
Policy followed
AI agents96%
Human team88%
Resolved in first reply
AI agents91%
Human team64%
Brand tone
AI agents93%
Human team78%
QA scorecard
Define what good looks like for your brand, then score 100% of conversations against it instead of the six a manager has time to read. Same rubric for both, so you can finally compare.
The voice that works in an Instagram DM is not the voice that works on a warranty email. Set tone, length, and escalation rules per channel — one brain underneath, one policy, different register.
Give your AI agents a complete view of every customer—from order history and preferences to details shared in past conversations. When customers return, your agents pick up where they left off, delivering personalized support without making customers repeat themselves.
Turn browsing behavior into timely, personalized conversations. Your AI agent uses signals like cart contents, cart value, and time on page to engage shoppers with relevant recommendations, helpful answers, or targeted offers—helping more customers complete their purchase.
Your cart
Cardigan
$120
Cashmere Classic
$100Total$220
Shopping assistant
Free gift with your cart!
Add your free socks.
Each resolution shows the policy it read, the systems it wrote to, and why. Anything that goes wrong becomes a guardrail the agent can't cross twice.
AI ANALYST
Because Kodif sees the order, the shipment, the claim, and the conversation, it can answer questions no CX tool and no BI dashboard can answer alone. In plain language, with the query it ran.
Which SKUs drive the most damaged-on-arrival claims this quarter?
Five SKUs account for 61% of damage claims. All five ship in the 12×9 mailer — the same items in a corrugated box show a 3.1% claim rate. Estimated cost of the mailer: $48K this quarter.
Glass carafe
9.4%
Ceramic mug set
8.1%
Serum 50ml
6.7%
Diffuser
5.2%
Tumbler 24oz
4.8%Which carrier lane is costing us the most in replacements?
Ground into the Pacific Northwest costs the most — $21.4K in replacements this quarter, 2.3× the network average. Most losses are stalled scans past 48h at a single hub.
Do customers who file a claim churn faster than those who don't?
Only when the claim drags. Customers resolved within 24h churn less than customers who never filed — after 7 days, churn nearly triples.
What did the packaging change do to damage rates?
Damage claims fell from 4.6% to 1.9% after the switch to corrugated boxes on May 12 — about $31K saved so far, net of the higher box cost.
CUSTOMERS
Powered by KODIF.
“I appreciate KODIF's ease of setup and the strategic support provided, making implementation straightforward. The tool is effective at addressing basic customer inquiries, freeing up my team for more significant tasks, and reducing the need for additional staffing.”
“We saw results immediately with 70% containment within the first 2 weeks, which has been sustained over the past year.”
“They don’t just deliver automation; they deliver partnership”
“It was clear that KODIF was lightyears ahead of what we had been using and we signed on as customers fifteen days into the trial.”
“Their hands-on approach has provided a more successful onboarding experience than other AI solutions.”
“I normally don't like AI, but I LOVE Kodif. we've seen Kodif work wonders with our customers, including walking them through troubleshooting steps that it wasn't explicitly told how to do.”
The objections that come up on every call, answered plainly.
Keep them. Kodif plugs into your returns and tracking tools and acts inside them — it reads the label status, starts the return, and files the claim. What it replaces is the human copying data between those tools.
No. Kodif works inside the help desk you already run: it picks up the ticket, resolves it end to end, and writes the outcome back to the same thread, so your team keeps one inbox.
All of it. You write the SOPs in plain language, set thresholds and approval rules per action, and every resolution shows the policy it read and the systems it wrote to. Nothing ships that you didn't allow.
Most teams are live in under two weeks — nine days from contract to first resolved ticket on average. Templates cover the common post-purchase flows on day one; you tune the thresholds from there.
Guardrails are part of the policy: order-value limits, repeat-claim checks, signed statements over a threshold, and human review for anything that looks off. Every exception becomes a rule the agent can't cross twice.
Get in touch
Bring a real conversation - a lost package, a contested claim, a return past the window.
We'll run it live.
