The KODIF Blog: CX at superhuman speed
Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
How to reduce WISMO tickets with KODIF’s AI workforce
Learn how KODIF helps ecommerce brands reduce WISMO tickets, automate repetitive support tasks, and free agents to focus on high-value customer conversations.
Why home & appliance brands need smart automation (and even smarter handoffs)
Discover how KODIF’s AI-powered home and appliance automation helps brands resolve issues faster, boost CX, and enable effortless self-service.
Increase ecommerce conversions with smarter AI product suggestions
Learn how KODIF’s AI turns customer conversations into conversions, helping ecommerce brands increase sales with smarter product suggestions.
The complete AI implementation guide for ecommerce support teams
Implementing AI in ecommerce support isn’t about cutting tickets, it’s about creating fast, human, resolution-first experiences that drive retention and revenue. This guide breaks down how to do it right.
Increase your ticket containment rate with KODIF (and without sacrificing CX)
Containment rate is one of those metrics that looks great in a board meeting, right next to “ticket deflection” and “average handle time.” However, it doesn’t mean much if your customers hate you.
Why apparel brands need resolution-first automation
If there’s one thing every apparel and footwear brand knows, it’s that returns are inevitable (but frustration doesn’t have to be, especially if you use automation right!).
Automation isn’t enough: why great CX still needs smart handoffs
Most “AI-powered” experiences fail at the moment of the handoff, and that can easily be the difference between a customer thinking, “wow, that was easy,” or “never again.”
Why beauty and personal care brands need resolution-first automation
Beauty and personal care brands compete on products, but win on experiences. With KODIF, they don’t just reduce tickets; they resolve them, retain customers, and turn CX into a growth engine.
How to reduce WISMO tickets with KODIF’s AI workforce
Learn how KODIF helps ecommerce brands reduce WISMO tickets, automate repetitive support tasks, and free agents to focus on high-value customer conversations.
Why home & appliance brands need smart automation (and even smarter handoffs)
Discover how KODIF’s AI-powered home and appliance automation helps brands resolve issues faster, boost CX, and enable effortless self-service.
Increase ecommerce conversions with smarter AI product suggestions
Learn how KODIF’s AI turns customer conversations into conversions, helping ecommerce brands increase sales with smarter product suggestions.
The complete AI implementation guide for ecommerce support teams
Implementing AI in ecommerce support isn’t about cutting tickets, it’s about creating fast, human, resolution-first experiences that drive retention and revenue. This guide breaks down how to do it right.
Increase your ticket containment rate with KODIF (and without sacrificing CX)
Containment rate is one of those metrics that looks great in a board meeting, right next to “ticket deflection” and “average handle time.” However, it doesn’t mean much if your customers hate you.
Why apparel brands need resolution-first automation
If there’s one thing every apparel and footwear brand knows, it’s that returns are inevitable (but frustration doesn’t have to be, especially if you use automation right!).
Automation isn’t enough: why great CX still needs smart handoffs
Most “AI-powered” experiences fail at the moment of the handoff, and that can easily be the difference between a customer thinking, “wow, that was easy,” or “never again.”
Why beauty and personal care brands need resolution-first automation
Beauty and personal care brands compete on products, but win on experiences. With KODIF, they don’t just reduce tickets; they resolve them, retain customers, and turn CX into a growth engine.
How to reduce WISMO tickets with KODIF’s AI workforce
Learn how KODIF helps ecommerce brands reduce WISMO tickets, automate repetitive support tasks, and free agents to focus on high-value customer conversations.
Why home & appliance brands need smart automation (and even smarter handoffs)
Discover how KODIF’s AI-powered home and appliance automation helps brands resolve issues faster, boost CX, and enable effortless self-service.
Increase ecommerce conversions with smarter AI product suggestions
Learn how KODIF’s AI turns customer conversations into conversions, helping ecommerce brands increase sales with smarter product suggestions.
The complete AI implementation guide for ecommerce support teams
Implementing AI in ecommerce support isn’t about cutting tickets, it’s about creating fast, human, resolution-first experiences that drive retention and revenue. This guide breaks down how to do it right.
Increase your ticket containment rate with KODIF (and without sacrificing CX)
Containment rate is one of those metrics that looks great in a board meeting, right next to “ticket deflection” and “average handle time.” However, it doesn’t mean much if your customers hate you.
Why apparel brands need resolution-first automation
If there’s one thing every apparel and footwear brand knows, it’s that returns are inevitable (but frustration doesn’t have to be, especially if you use automation right!).
Automation isn’t enough: why great CX still needs smart handoffs
Most “AI-powered” experiences fail at the moment of the handoff, and that can easily be the difference between a customer thinking, “wow, that was easy,” or “never again.”
Why beauty and personal care brands need resolution-first automation
Beauty and personal care brands compete on products, but win on experiences. With KODIF, they don’t just reduce tickets; they resolve them, retain customers, and turn CX into a growth engine.
Increase your ticket containment rate with KODIF (and without sacrificing CX)
Containment rate is one of those metrics that looks great in a board meeting, right next to “ticket deflection” and “average handle time.” However, it doesn’t mean much if your customers hate you.
Automation isn’t enough: why great CX still needs smart handoffs
Most “AI-powered” experiences fail at the moment of the handoff, and that can easily be the difference between a customer thinking, “wow, that was easy,” or “never again.”
Resolutions, not deflection: why CX automation has to take action
Deflection doesn’t win customers, resolution does. Here’s why fixing problems beats pushing people to FAQs every time.
AI skepticism in CX, and what the real story is
The problem isn’t that AI can’t deliver in CX, it’s that too much of the AI being rolled out is shallow, generic, and poorly tested.
The CX leader’s guide to AI implementation (without the chaos)
With the right approach, you can launch AI that supports your team, makes your customers happy, and proves ROI. Let’s break down how to do it.
The real ROI of AI in support (no, it’s not just cost savings)
If you’re only looking at AI through the lens of “how many agents can we replace,” you’re missing the bigger (and frankly, more interesting) story.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
AI skepticism in CX, and what the real story is
The problem isn’t that AI can’t deliver in CX, it’s that too much of the AI being rolled out is shallow, generic, and poorly tested.
What personalization in CX really means (it’s not a name token)
If name tokens are the extent of your personalization strategy, you’re not personalizing, you’re personal-labeling. Let’s talk about what really matters.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
When AI knows its limits: why seamless human handoffs are critical
When support gets complex, emotional, or nuanced, your AI needs to know when to hand things off and how to do it without making the customer start from scratch.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.
Looking for a Crescendo alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Crescendo. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Decagon alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Decagon. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a DigitalGenius alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like DigitalGenius. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Forethought alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Forethought. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Gladly alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI helpdesk platforms like Gladly. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Gorgias alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among helpdesk support platforms like Gorgias. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Kustomer alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI support platforms like Kustomer. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Looking for a Siena alternative? Try KODIF AI agents for customer support.
Discover why KODIF stands out among AI Agentic support platforms like Siena. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.