The KODIF Blog: CX at superhuman speed
Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
AI skepticism in CX, and what the real story is
The problem isn’t that AI can’t deliver in CX, it’s that too much of the AI being rolled out is shallow, generic, and poorly tested.
What personalization in CX really means (it’s not a name token)
If name tokens are the extent of your personalization strategy, you’re not personalizing, you’re personal-labeling. Let’s talk about what really matters.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
When AI knows its limits: why seamless human handoffs are critical
When support gets complex, emotional, or nuanced, your AI needs to know when to hand things off and how to do it without making the customer start from scratch.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.
Decagon vs. KODIF: the AI support showdown for ecommerce CX
Discover why KODIF stands out among AI Agentic support platforms like Decagon. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
Gorgias AI vs KODIF: Why KODIF Is The Best Alternative To Gorgias AI
Discover why KODIF stands out among helpdesk support platforms like Gorgias. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
KODIF vs Ada: which AI wins for ecommerce CX?
Discover why KODIF stands out among AI Agentic support platforms like Ada. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
KODIF vs Crescendo: which AI CX platform is right for you?
Discover why KODIF stands out among AI Agentic support platforms like Crescendo. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
KODIF vs Gladly: Why KODIF Is The Best Alternative To Gladly
Discover why KODIF stands out among AI helpdesk platforms like Gladly. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
KODIF vs. DigitalGenius: Which AI is better for ecommerce teams that move fast?
Discover why KODIF stands out among AI Agentic support platforms like DigitalGenius. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
KODIF vs. Forethought: choosing the right AI partner for customer support
Discover why KODIF stands out among AI Agentic support platforms like Forethought. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.
KODIF vs. Kustomer AI: Why KODIF Is The Best Alternative To Kustomer AI
Discover why KODIF stands out among AI support platforms like Kustomer. Learn how it empowers CX teams to maximize resolution rates through innovative AI agents and strategic support insights.