Kodif AI partners with Anthropic AI to transform customer support
Learn how to transform customer support into a source of insights and additional revenue.
Surviving BFCM: how to prep your support team for the biggest weekend of the year
BFCM means 3x tickets and 6x stress. Here’s how brands like OneSkin and Boldr prep support teams with smarter planning and automation.
The future of BPOs: evolving into managed customer experience providers
Leading brands are no longer just outsourcing to reduce costs. They’re looking for expertise, insight, and integrated technology that can flex with their business needs.
What personalization in CX really means (it’s not a name token)
If name tokens are the extent of your personalization strategy, you’re not personalizing, you’re personal-labeling. Let’s talk about what really matters.
From chaos to clarity: building support automation that actually scales
Support automation shouldn’t create more chaos. Learn how to build scalable AI workflows that resolve issues, retain customers, and survive peak season.
How AI is changing customer service (and what it still can’t do)
You’ve probably seen a thousand hot takes on how AI is “revolutionizing” customer service. Some of them are true. Some are… let’s just say more aspirational.
The real ROI of AI in support (no, it’s not just cost savings)
If you’re only looking at AI through the lens of “how many agents can we replace,” you’re missing the bigger (and frankly, more interesting) story.
BFCM is coming, and your support team feels it already
If you’ve lived through a Black Friday/Cyber Monday before, you know all too well that support doesn’t just “scale” during this time. It swells, and then floods.
From flirting to infrastructure: how AI in CX actually scales
If you want AI to be more than a buzzword in your next board meeting, it has to be more than a widget in your help center.
Surviving BFCM: how to prep your support team for the biggest weekend of the year
BFCM means 3x tickets and 6x stress. Here’s how brands like OneSkin and Boldr prep support teams with smarter planning and automation.
What AI for ecommerce support should look like (and why most of it doesn’t)
The future of support isn’t another chatbot with a pretty front-end. It’s systems that remember, adjust, and actually get things done on the first try.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.
Surviving BFCM: how to prep your support team for the biggest weekend of the year
BFCM means 3x tickets and 6x stress. Here’s how brands like OneSkin and Boldr prep support teams with smarter planning and automation.
The future of BPOs: evolving into managed customer experience providers
Leading brands are no longer just outsourcing to reduce costs. They’re looking for expertise, insight, and integrated technology that can flex with their business needs.
From chaos to clarity: building support automation that actually scales
Support automation shouldn’t create more chaos. Learn how to build scalable AI workflows that resolve issues, retain customers, and survive peak season.
From flirting to infrastructure: how AI in CX actually scales
If you want AI to be more than a buzzword in your next board meeting, it has to be more than a widget in your help center.
When AI knows its limits: why seamless human handoffs are critical
When support gets complex, emotional, or nuanced, your AI needs to know when to hand things off and how to do it without making the customer start from scratch.
The real cost of a clogged-up CX queue (and how to avoid it)
There’s a certain sound most CX leaders learn to dread: the collective groan of hundreds of support tickets piling up during a product drop, promo weekend, or (everyone’s favorite) Q4 madness.
What AI for ecommerce support should look like (and why most of it doesn’t)
The future of support isn’t another chatbot with a pretty front-end. It’s systems that remember, adjust, and actually get things done on the first try.
Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
The real ROI of AI in support (no, it’s not just cost savings)
If you’re only looking at AI through the lens of “how many agents can we replace,” you’re missing the bigger (and frankly, more interesting) story.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.
What personalization in CX really means (it’s not a name token)
If name tokens are the extent of your personalization strategy, you’re not personalizing, you’re personal-labeling. Let’s talk about what really matters.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
When AI knows its limits: why seamless human handoffs are critical
When support gets complex, emotional, or nuanced, your AI needs to know when to hand things off and how to do it without making the customer start from scratch.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.