Kodif AI partners with Anthropic AI to transform customer support
Learn how to transform customer support into a source of insights and additional revenue.
BFCM is coming, and your support team feels it already
If you’ve lived through a Black Friday/Cyber Monday before, you know all too well that support doesn’t just “scale” during this time. It swells, and then floods.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
From flirting to infrastructure: how AI in CX actually scales
If you want AI to be more than a buzzword in your next board meeting, it has to be more than a widget in your help center.
When AI knows its limits: why seamless human handoffs are critical
When support gets complex, emotional, or nuanced, your AI needs to know when to hand things off and how to do it without making the customer start from scratch.
The real cost of a clogged-up CX queue (and how to avoid it)
There’s a certain sound most CX leaders learn to dread: the collective groan of hundreds of support tickets piling up during a product drop, promo weekend, or (everyone’s favorite) Q4 madness.
What AI for ecommerce support should look like (and why most of it doesn’t)
The future of support isn’t another chatbot with a pretty front-end. It’s systems that remember, adjust, and actually get things done on the first try.
Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
From flirting to infrastructure: how AI in CX actually scales
If you want AI to be more than a buzzword in your next board meeting, it has to be more than a widget in your help center.
The real cost of a clogged-up CX queue (and how to avoid it)
There’s a certain sound most CX leaders learn to dread: the collective groan of hundreds of support tickets piling up during a product drop, promo weekend, or (everyone’s favorite) Q4 madness.
What AI for ecommerce support should look like (and why most of it doesn’t)
The future of support isn’t another chatbot with a pretty front-end. It’s systems that remember, adjust, and actually get things done on the first try.
Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
Holiday Season at D2C Brands: Leverage AI in Customer Service
Discover AI implementation strategies for D2C brands during the holiday season, featuring insights from industry experts on planning, transparency, and automation.
The Future of Automated Customer Service Solutions
Discover the future of automated customer service solutions, exploring AI trends, personalization, 24/7 support, and the balance of tech and human touch.
Enhancing Customer Experience with AI Chatbots
Explore how AI chatbots revolutionize customer service with instant support, personalized engagement, and scalable solutions for modern businesses.
The Power of Contextual Data to Create Excellent Customer Service
Discover how leveraging contextual data can transform customer service, driving personalized, proactive, and efficient support that boosts satisfaction and loyalty.
ChatGPT and GPT-4 use cases in Customer Support
In customer support, access to data and knowledge has become a differentiator in the market. Data is vital to providing high-quality, fast, delightful customer experiences that are expected today.
BFCM is coming, and your support team feels it already
If you’ve lived through a Black Friday/Cyber Monday before, you know all too well that support doesn’t just “scale” during this time. It swells, and then floods.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
From flirting to infrastructure: how AI in CX actually scales
If you want AI to be more than a buzzword in your next board meeting, it has to be more than a widget in your help center.
When AI knows its limits: why seamless human handoffs are critical
When support gets complex, emotional, or nuanced, your AI needs to know when to hand things off and how to do it without making the customer start from scratch.
The real cost of a clogged-up CX queue (and how to avoid it)
There’s a certain sound most CX leaders learn to dread: the collective groan of hundreds of support tickets piling up during a product drop, promo weekend, or (everyone’s favorite) Q4 madness.
What AI for ecommerce support should look like (and why most of it doesn’t)
The future of support isn’t another chatbot with a pretty front-end. It’s systems that remember, adjust, and actually get things done on the first try.
Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.
5 Revolutionary AI Customer Service Software Solutions You Need in 2025
Explore the transformative impact of AI customer service software, its benefits, features, and top solutions for 2025 to revolutionize your support strategy.
AI in Customer Service: Transforming Support One Chat at a Time
Explore how AI transforms customer service by enhancing personalization, efficiency, and satisfaction, driving loyalty through advanced AI-powered tools and techniques.
AI-Powered Customer Service: Revolutionizing Support for the Modern World
Discover how AI-powered customer service enhances efficiency and personalization, revolutionizing support with machine learning and natural language processing.
Customer Support Automation: The Game Changer You Didn’t Know You Needed
Explore how AI-driven customer support automation enhances efficiency, reduces response times, and scales service operations in this comprehensive guide.
9 Game-Changing Customer Service AI Tools You Need in 2025
Discover how AI is transforming customer service with personalized interactions, cost efficiency, and strategic insights. Learn to choose the best AI solution.
AI Chatbots: The Ultimate Game Changer for Customer Service in 2025
Discover how AI chatbots transform customer service with 24/7 support, cost-effective scalability, and personalized experiences. Learn about their key features.
AI in Customer Support: Revolutionizing the Way We Help You
Explore how AI revolutionizes customer support by enhancing efficiency, personalizing interactions, and reducing response times for exceptional service.
AI for Customer Service: Transforming Support into a Seamless Experience
Explore how AI transforms customer service, boosting efficiency and personalization. Discover strategies for seamless AI integration and enhanced support.
