The KODIF Blog: CX at superhuman speed
Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
Resolutions, not deflection: why CX automation has to take action
Deflection doesn’t win customers, resolution does. Here’s why fixing problems beats pushing people to FAQs every time.
Agentic commerce: the next evolution of ecommerce personalization
Agentic commerce is a turning point. Brands that adopt it now won’t just keep up, they’ll define what modern ecommerce feels like.
AI skepticism in CX, and what the real story is
The problem isn’t that AI can’t deliver in CX, it’s that too much of the AI being rolled out is shallow, generic, and poorly tested.
The CX leader’s guide to AI implementation (without the chaos)
With the right approach, you can launch AI that supports your team, makes your customers happy, and proves ROI. Let’s break down how to do it.
The AI flywheel: how every interaction makes the next one smarter
The AI flywheel is about creating compounding value. Every spin makes the next spin easier and faster. Instead of automation being static, it’s dynamic, always improving, always adapting.
AI is the intern, not the CEO: why automation should never run your company
The difference between companies that thrive with AI and the ones that crash? Knowing the right role for automation.
AI isn’t coming for you. Your competitors using AI right are.
The risk isn’t that AI shows up at your door with a pink slip, it’s that your competitor figures out how to use it to move faster, respond smarter, and scale further.
A practical guide to automating ecommerce support (without breaking your UX)
Done thoughtfully, automation can make your CX smoother, faster, and more personal. The trick is knowing where to start, what to avoid, and how to keep your UX intact.
Resolutions, not deflection: why CX automation has to take action
Deflection doesn’t win customers, resolution does. Here’s why fixing problems beats pushing people to FAQs every time.
Agentic commerce: the next evolution of ecommerce personalization
Agentic commerce is a turning point. Brands that adopt it now won’t just keep up, they’ll define what modern ecommerce feels like.
AI skepticism in CX, and what the real story is
The problem isn’t that AI can’t deliver in CX, it’s that too much of the AI being rolled out is shallow, generic, and poorly tested.
The CX leader’s guide to AI implementation (without the chaos)
With the right approach, you can launch AI that supports your team, makes your customers happy, and proves ROI. Let’s break down how to do it.
The AI flywheel: how every interaction makes the next one smarter
The AI flywheel is about creating compounding value. Every spin makes the next spin easier and faster. Instead of automation being static, it’s dynamic, always improving, always adapting.
AI is the intern, not the CEO: why automation should never run your company
The difference between companies that thrive with AI and the ones that crash? Knowing the right role for automation.
AI isn’t coming for you. Your competitors using AI right are.
The risk isn’t that AI shows up at your door with a pink slip, it’s that your competitor figures out how to use it to move faster, respond smarter, and scale further.
A practical guide to automating ecommerce support (without breaking your UX)
Done thoughtfully, automation can make your CX smoother, faster, and more personal. The trick is knowing where to start, what to avoid, and how to keep your UX intact.
Resolutions, not deflection: why CX automation has to take action
Deflection doesn’t win customers, resolution does. Here’s why fixing problems beats pushing people to FAQs every time.
Agentic commerce: the next evolution of ecommerce personalization
Agentic commerce is a turning point. Brands that adopt it now won’t just keep up, they’ll define what modern ecommerce feels like.
The CX leader’s guide to AI implementation (without the chaos)
With the right approach, you can launch AI that supports your team, makes your customers happy, and proves ROI. Let’s break down how to do it.
The AI flywheel: how every interaction makes the next one smarter
The AI flywheel is about creating compounding value. Every spin makes the next spin easier and faster. Instead of automation being static, it’s dynamic, always improving, always adapting.
AI is the intern, not the CEO: why automation should never run your company
The difference between companies that thrive with AI and the ones that crash? Knowing the right role for automation.
AI isn’t coming for you. Your competitors using AI right are.
The risk isn’t that AI shows up at your door with a pink slip, it’s that your competitor figures out how to use it to move faster, respond smarter, and scale further.
A practical guide to automating ecommerce support (without breaking your UX)
Done thoughtfully, automation can make your CX smoother, faster, and more personal. The trick is knowing where to start, what to avoid, and how to keep your UX intact.
Why no-code AI is the antidote to failed CX projects
AI shouldn’t live in engineering purgatory, but in the hands of the people who understand your customers best, and it should deliver value fast.
Resolutions, not deflection: why CX automation has to take action
Deflection doesn’t win customers, resolution does. Here’s why fixing problems beats pushing people to FAQs every time.
AI skepticism in CX, and what the real story is
The problem isn’t that AI can’t deliver in CX, it’s that too much of the AI being rolled out is shallow, generic, and poorly tested.
The CX leader’s guide to AI implementation (without the chaos)
With the right approach, you can launch AI that supports your team, makes your customers happy, and proves ROI. Let’s break down how to do it.
The real ROI of AI in support (no, it’s not just cost savings)
If you’re only looking at AI through the lens of “how many agents can we replace,” you’re missing the bigger (and frankly, more interesting) story.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.
AI skepticism in CX, and what the real story is
The problem isn’t that AI can’t deliver in CX, it’s that too much of the AI being rolled out is shallow, generic, and poorly tested.
What personalization in CX really means (it’s not a name token)
If name tokens are the extent of your personalization strategy, you’re not personalizing, you’re personal-labeling. Let’s talk about what really matters.
How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
When AI knows its limits: why seamless human handoffs are critical
When support gets complex, emotional, or nuanced, your AI needs to know when to hand things off and how to do it without making the customer start from scratch.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.
Ada vs. KODIF: which AI wins for ecommerce CX?
Comparing Ada and KODIF for ecommerce support? Here’s how Ada’s workflow-based approach compares to KODIF’s no-code AI agents that resolve the full customer journey.
Crescendo vs KODIF: which AI CX platform is right for you?
KODIF and Crescendo both promise to streamline support, improve resolution rates, and enhance customer satisfaction. But under the hood, they’re very different.
Decagon vs. KODIF: the AI support showdown for ecommerce CX
If you’re shopping for an AI customer support platform, you’ve probably run into two very different philosophies in the shape of Decagon and KODIF.
DigitalGenius vs. KODIF: which AI is better for ecommerce teams that move fast?
Here’s a clear look at how KODIF and DigitalGenius approach AI for customer support, and what that means for your team.
Forethought vs. KODIF: choosing the right AI partner for customer support
Two of the names you’ll hear often are KODIF and Forethought. Both leverage AI to help companies scale support, but their approaches, depth, and outcomes are very different.
Siena vs KODIF: which AI support platform is right for ecommerce brands?
The ecommerce AI support space is heating up, and two names you’ll see often in the ecommerce AI space are Siena and KODIF.
Sierra vs. KODIF: which AI support platform actually fits your CX team?
Two of some of the most talked-about players in the AI support space, Sierra and KODIF, represent very different approaches.