Reamaze

Creates a new customer support conversation in Reamaze with chat history and customer details.

This integration creates a new support conversation in Reamaze, converting chat transcripts into formal support tickets. It captures the entire conversation history, customer information, and routes the ticket to the appropriate support category. This allows teams to seamlessly escalate chatbot conversations to human agents while preserving all context and customer data.

Parameters

• crm_prefix (String): Your Reamaze subdomain identifier used to access your specific account. Example: “acmecompany”.
• subject (String): The conversation subject line that will appear in the support inbox. Example: “Order RD4563921 shipping inquiry”.
• category (String): The support channel slug where this conversation should be created. Example: “support”.
• user_name (String): The customer’s display name for the conversation. Example: “Sarah Johnson”.
• user_email (String): The customer’s email address for follow-up communication. Example: “sarah.johnson@example.com”.
• conversation_history (String): The complete chat transcript formatted as plain text with role labels. Example: “CHAT CORRESPONDENCE:nnCHATBOT: Hello! How can I help you today?nnUSER: I need help with my order status”.
• tag_list (Array): Optional list of tags to categorize the conversation. Example: [“urgent”, “billing”].
• recipients (Array): Optional list of additional email addresses to include in the conversation. Example: [“manager@example.com”].
• custom_data (String): Optional custom attributes to attach to the customer record. Example: “VIP customer, Order: #12345”.

Output

Returns the newly created conversation object with key details including conversation_slug (unique identifier), conversation_subject, conversation_status (0 = open), author details (customer info with author_id), category information, created_at/updated_at timestamps, message_count, and the full conversation_message body.

Example Output:

{
  "conversation_slug": "order-rd4563921-shipping-inquiry",
  "conversation_subject": "Order RD4563921 shipping inquiry", 
  "conversation_status": 0,
  "author": {
    "author_id": 298457123,
    "name": "Sarah Johnson",
    "email": "sarah.johnson@example.com",
    "mobile": "+1-555-0123",
    "display_name": "Sarah Johnson",
    "friendly_name": "Sarah"
  },
  "category": {
    "name": "Customer Support",
    "slug": "support", 
    "email": "support@acmecompany.com"
  },
  "created_at": "2026-02-10T15:30:45.123Z",
  "updated_at": "2026-02-10T15:30:48.456Z",
  "message_count": 1,
  "conversation_message": {
    "body": "CHAT CORRESPONDENCE:nnCHATBOT: Hello! How can I help you today?nnUSER: I need help with my order status",
    "origin_id": "<unique_message_id@reamaze.com>"
  }
}