A practical guide to automating ecommerce support (without breaking your UX)
Done thoughtfully, automation can make your CX smoother, faster, and more personal. The trick is knowing where to start, what to avoid, and how to keep your UX intact.
Why no-code AI is the antidote to failed CX projects
AI shouldn’t live in engineering purgatory, but in the hands of the people who understand your customers best, and it should deliver value fast.
Why the future of CX AI looks more like a team than a bot
The best AI doesn’t come as a single “super bot.” It looks a lot more like a team: specialized agent teammates working together, each with a clear role.
Why 95% of AI is “failing” and what we really think about it
Many AI projects fail not because AI is broken, but because it’s siloed and shallow. Let’s talk about how integrated, personalized AI will succeed where the rest won’t.
Surviving BFCM: how to prep your support team for the biggest weekend of the year
BFCM means 3x tickets and 6x stress. Here’s how brands like OneSkin and Boldr prep support teams with smarter planning and automation.
The future of BPOs: evolving into managed customer experience providers
Leading brands are no longer just outsourcing to reduce costs. They’re looking for expertise, insight, and integrated technology that can flex with their business needs.
What personalization in CX really means (it’s not a name token)
If name tokens are the extent of your personalization strategy, you’re not personalizing, you’re personal-labeling. Let’s talk about what really matters.
From chaos to clarity: building support automation that actually scales
Support automation shouldn’t create more chaos. Learn how to build scalable AI workflows that resolve issues, retain customers, and survive peak season.