Your AI team. Built your way.
Build your frontline team with KODIF AI Agents, then recruit extra brains- AI Analyst or AI Manager
STEP 1
Meet your AI CX Agent
Choose the right AI CX Agent for concierge and support. Scale when you are ready
Tier 1 Agent
For smaller teams with less than 1,000 conversation a month.
What's included
-
1 Chat AI Agent
-
Chat only
-
1,000 monthly conversations
-
3 teams members, 1 admin
-
2 integrations
Tier 2 Agent
Popular plan for organizations with 1,000 - 10,000 tickets a month.
What's included
-
Up to 5 Chat AI Agent
-
2 Channels: Email, Chat or SMS
-
2,500 monthly conversations
-
5 team members, 2 admins
-
5 integrations
Super Agent
A plan customized to you, with dedicated support. Covering all CX channels.
What's included
-
Unlimited Chat AI Agents
-
All channels: Email, Chat and SMS
-
5,000 monthly conversations
-
Unlimited team members
-
Unlimited integrations
All AI CX agent include
- Import FAQ's and webpages as knowledge
- Natural Language Policies
- Analytics
- Conversations log
- Live agent handoff
- Brand guidelines
- Playground
Channels
Kodif works on all support channels, through limitless integrations with ticketing platforms.
Chat
1 Chatbot
Up to 5 Chatbots
Unlimited Chatbots
-
SMS
-
Conversations
Track and manage conversations across all channels, with detailed analytics and reporting.
Amount of conversations
Up to 1,000 / month
Up to 2,500 / month
Up to 5,000 / month
Automations
Automate your customer support with AI policies, custom answers, and smart agent handoff rules.
AI Policies
Natural language instructions for your AI agent.
Custom Answers
Some questions may have multiple answers, so you can choose the best one.
Guidelines
Especific guidance for your AI agent.
Agent handoff
In some cases, you need to handoff the conversation to a human agent.
Customer-based personalization
Personalize the AI agent's responses based on the customer's information.-
Knowledge Management
Import knowledge from multiple sources to train your AI agent and keep it up to date with your latest content.
FAQ (e.g., Help Center)
Webpages
Ingestion of Product Pages
-
Knowledge Segmentation
Segment your knowledge based on the customer's information.-
Integrations
Connect your favorite tools and platforms to streamline your customer support workflow.
Shopify
Integrate with Shopify to manage your orders and products.
Ticketing platforms
We have a wide range of integrations, including Zendesk, Salesforce, and more.
Amount of integrations
You can set up your favorite tools to work with KODIF.Up to 2
Up to 5
Unlimited
Analytics
Monitor core CX vitals and measure success of your automations.
Performance Analytics
Conversations logs
Security
SOC-2 Type 2, HIPAA, ISO27001, CCPA, GDRP – we have it all.
Standard Security
Remove PII data
Automatically strips personal info users might share.-
SSO
Single sign-on for your team to access your account.-
Support
We are AI-obsessed, but absolutely customer crazy. Listening to people is the best way to build loyalty.
Self-serve Training
Onboarding sessions
Custom reports
Custom reports to help you track your AI team performance.-
Up to 3
Unlimited
STEP 2
Add specialists to boost your AI team
Turn conversations into insights and keep your team performing at its best.
AI Analyst
Turns conversations into insights, spotting trends, gaps, and customer needs
Their skills
-
Automatic topic detection
-
Automatic sentiment detection
-
Smart tags for conversations
-
Custom AI reports
AI Manager
Improves content, policies, and agent performance by turning data into action.
Their skills
-
Knowledge gap suggestions
-
Import and manage your topics
-
Customizable alerts
-
Testing suite
STEP 3
Scale your conversations as you grow
Need more capacity? Add extra conversation packs anytime—no limits, no reset headaches.
