Elevate, Scale, and Transform Customer Experience with AI-powered solutions tailored for e-commerce and retail support teams
Elevate, Scale, and Transform Customer Experience with AI-powered solutions tailored for e-commerce. and retail
Our solutions empower customers to find answers, manage accounts, and resolve common issues on their own, anytime and anywhere.
- No engineering resources or API required
No engineering resources or API required
Top Retail and E-commerce companies choose KODIF
Top Retail and E-commerce companies choose KODIF
75%
Improvement in AHT
93%
Average CSAT
30%
Average Deflection Rate
Kodif Resolves Common Use Cases and Ensures Consistent Customer Experiences
Kodif Resolves Common Use Cases and Ensures Consistent Customer Experiences
- Wismo
- Payments and Refund
- Account Management
- Loyalty Programs
- Order Management
Empower up to 70% of your customers to self-serve
- Effortlessly build self-service workflows using our user-friendly low-code platform.
- Deflect up to 60% of your tickets providing consistent self-service experience.
Empower up to 70% of your customers to self-serve
Meet you customers where they are
Whether it’s over the phone, in-app, or via a chat – provide contextual self-service over your users’ preferred channel.
Meet you customers where they are
Whether it’s over the phone, in-app, or via a chat – provide contextual self-service over your users’ preferred channel.
Craft a Chat Experience in Minutes, Not Months
- Simply add your data source and customize the chatbot to your brand needs using drag and drop platform.
- Our chatbots are powered by GenAI, ensuring they understand customer queries and respond with precision and context.
Craft a Chat Experience in Minutes, Not Months
Simply add your data source and customize the chatbot to your brand needs using drag and drop platform. Our chatbots are powered by Gen AI, ensuring they understand customer queries and respond with precision and context.
Supercharge your agents with AI-powered automated workflows
- Transform time-consuming repetitive processes into guided automated workflows.
- Enable agents to deliver consistent experience, leaving no room for errors.
- Empower your support team with AI-powered response generation to handle more inquiries in less time.
Supercharge your agents with AI-powered Automated workflows
• Transform time-consuming repetitive processes into guided automated workflows Enable agents to deliver consistent experience, leaving no room for errors.
• Empower your support team with AI-powered response generation to handle more inquiries in less time.
We’re serious about protecting your privacy and not collecting any PII. We also use advanced data masking techniques to keep your data secure.
Seamless connection with your favorite integrations
Support systems
Previous tickets history
Help Center and Knowledge Base articles
Slack messages
OMS, ERP, e-commerce and internal tools
- No engineering resources needed. No APIs needed.
Valuable insights for operations and product teams
Gain valuable insights into customer interactions through our data analytics capabilities. Use this information to make informed decisions and optimize your operations.
Get detailed transaction-level data on returns and refunds by category.
Pinpoint missing deliveries with precision by zip code.
Monitor CSAT and CES for every process and branch.
