StayAI

Stay AI focuses on retention. With KODIF, you can pause/unpause/reactivate subscriptions, change frequency, update order notes, generate portal links, and skip the next order to save at‑risk subscribers.

Integration Actions

Stay AI - Cancel Subscription

Cancels a customer subscription in Stay AI using the subscription ID and tracks the cancellation reason.

This integration sends a cancellation request to Stay A... Read More

Cancels a customer subscription in Stay AI using the subscription ID and tracks the cancellation reason.

This integration sends a cancellation request to Stay AI (formerly Retextion) for a specific subscription. Use it when a customer requests to stop future renewals or shipments, and you need to record who initiated the cancellation and why it was cancelled for analytics and retention insights.

Parameters

user_subscription_id (String): The Stay AI subscription ID to cancel. Example: “sub_xyz789abc123def456”.
cancellation_reasons (String, optional): Comma-separated list of reasons explaining why the subscription was cancelled. Example: “Too expensive, Product not meeting expectations”.
initiator (String, optional): Who initiated the cancellation – either “MERCHANT” or “CUSTOMER”. Example: “CUSTOMER”.

Output

Returns a simple confirmation response indicating whether the cancellation request was successfully processed. The response contains a success field that shows true when the subscription has been cancelled in Stay AI.

Example Output:

{
  "success": true
}

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Stay AI - Change Subscription Frequency

Modifies the billing frequency of a Stay AI subscription to change how often a customer is charged and receives products.

This integration updates the billing f... Read More

Modifies the billing frequency of a Stay AI subscription to change how often a customer is charged and receives products.

This integration updates the billing frequency of an existing Stay AI subscription, allowing you to change how often customers are charged and receive their subscription products. You can modify any subscription from one frequency to another (such as changing from monthly to every 8 weeks, or from weekly to quarterly) while tracking who initiated the change for audit and reporting purposes.

Parameters

user_subscription_id (String): The unique identifier of the subscription to modify. Example: “abc123def456ghi789”.
interval (Integer): The numeric value for how many units between billing cycles. Example: 8 (for “every 8 weeks”).
interval_unit (String): The time unit for the billing cycle. Must be one of: “day”, “week”, “weeks”, “month”, or “year”. Example: “weeks”.
initiator (String): Who is making this frequency change. Must be either “CUSTOMER” (customer-initiated) or “MERCHANT” (merchant-initiated). Example: “CUSTOMER”.

Output

Returns a confirmation message along with the updated subscription details including id, status, nextBillingDate (when the next charge will occur), accountId, cancelledAt (null if active), currencyCode, deliveryPrice, and originOrderId (the original Shopify order that started this subscription).

Example Output:

{
  "message": "Frequency Changed Successfully",
  "response": {
    "id": "xyz789abc123def456",
    "status": "ACTIVE",
    "accountId": "acc456def789ghi012",
    "cancelledAt": null,
    "currencyCode": "USD",
    "deliveryPrice": 0,
    "originOrderId": "gid://shopify/Order/5432109876543",
    "nextBillingDate": "2026-03-15T14:30:00.000Z"
  }
}

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Stay AI - Generate Portal Link

Generate Portal Link using Stay AI. Requires customer_email and customer_phone. Returns results based on the executed action.

Stay AI - Get Subscription by Email

Retrieves Subscription by Email using Stay AI. Requires email. Returns the requested data record(s) with all available details.

See an example

Stay AI - Pause Subscription by ID

Pause Subscription by ID using Stay AI. Requires initiator and paused_until and subscription_id. Returns results based on the executed action.

See an example

Stay AI - Reactivate subscription

Reactivates a paused or cancelled subscription in Stay AI’s retention platform for e-commerce businesses.

This integration reactivates a subscription that... Read More

Reactivates a paused or cancelled subscription in Stay AI’s retention platform for e-commerce businesses.

This integration reactivates a subscription that was previously paused or cancelled in Stay AI (formerly Retextion). When a customer wants to resume their subscription or when a merchant needs to reactivate a subscription on behalf of a customer, this tool restores the subscription to its active state, allowing future billing cycles and shipments to continue as scheduled.

Parameters

user_subscription_id (String): The unique identifier of the subscription to reactivate in Stay AI. This is required. Example: “42318765942”.
initiator (String): Who is initiating the reactivation. Can be either “MERCHANT” (when staff reactivates on behalf of customer) or “CUSTOMER” (when customer reactivates themselves). Defaults to “MERCHANT” if not specified. This is optional. Example: “CUSTOMER”.

Output

Returns a confirmation object indicating whether the subscription reactivation was successful. The response contains a success boolean field that shows true when the subscription has been successfully reactivated.

Example Output:

{
  "success": true
}

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Stay AI - Skip Next Subscription Order

Skips the next scheduled order for a customer’s subscription in Stay AI without canceling the subscription.

This integration allows you to skip the next u... Read More

Skips the next scheduled order for a customer’s subscription in Stay AI without canceling the subscription.

This integration allows you to skip the next upcoming order for a specific customer subscription in Stay AI (formerly Retextion). When executed, it prevents the next scheduled delivery from being processed while keeping the subscription active. This is commonly used for customer retention scenarios where a subscriber wants to pause their next delivery without canceling their subscription entirely.

Parameters

user_subscription_id (String): The unique identifier of the subscription whose next order should be skipped. This parameter is required. Example: “cm8x2kp4w9n7m23zt5j8vd1a6”.

Output

Returns a confirmation object indicating whether the skip operation was successful. The response contains a success field that shows true when the next order has been successfully skipped.

Example Output:

{
  "success": true
}

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Stay AI - Unpause Subscription by ID

Unpause Subscription by ID using Stay AI. Requires initiator and subscription_id. Returns results based on the executed action.

Stay AI - Update Subscription Order Notes

Updates Subscription Order Notes using Stay AI. Requires order_notes and user_subscription_id. Returns the updated record with the applied changes.

Stay AI - Update Subscription Order Notes

Updates order notes for a Stay AI subscription to customize delivery instructions or special requests.

This integration allows you to add or modify order notes ... Read More

Updates order notes for a Stay AI subscription to customize delivery instructions or special requests.

This integration allows you to add or modify order notes for an existing Stay AI subscription. Order notes are useful for including special delivery instructions, customer preferences, or any other important information that should be associated with future subscription orders. This helps ensure that customer requests are properly communicated and fulfilled with each recurring shipment.

Parameters

user_subscription_id (String): The unique identifier of the subscription that needs to be updated. Example: “21503344798”.
order_notes (String): The notes or instructions to be added to the subscription for future orders. Example: “Please deliver to side door – customer works from home”.

Output

Returns a confirmation message along with the updated subscription details including id, status, nextBillingDate, billingInterval, price, currency, deliveryPrice, and the newly updated orderNotes. Also includes cancellation information if applicable such as cancelledAt and cancellationReasons.

Example Output:

{
  "message": "Subscription updated successfully",
  "response": {
    "id": "21503344798",
    "status": "active",
    "cancelledAt": null,
    "cancellationReasons": null,
    "nextBillingDate": "2024-02-15T00:00:00Z",
    "billingInterval": "1 month",
    "price": "29.99",
    "currency": "USD",
    "deliveryPrice": "4.99",
    "orderNotes": "Please deliver to side door - customer works from home"
  }
}

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AI Policies

Beauty & Skincare

Industries

Case Studies

Good Eggs reduces AHT by 40% and increases productivity of their team by using KODIF AI Agent Copilot.

Nom Nom reduced First Reply Time from 3 days to 9 minutes with self-service flows.

Million Dollar Baby Co. achieved 45% resolution rate with Kodif’s customer support AI.

Explore

Support

StayAI

Integration Actions

Stay AI - Cancel Subscription

Parameters

Output

Stay AI - Change Subscription Frequency

Parameters

Output

Stay AI - Generate Portal Link

Stay AI - Get Subscription by Email

Stay AI - Pause Subscription by ID

Stay AI - Reactivate subscription

Parameters

Output

Stay AI - Skip Next Subscription Order

Parameters

Output

Stay AI - Unpause Subscription by ID

Stay AI - Update Subscription Order Notes

Stay AI - Update Subscription Order Notes

Parameters

Output

Integration Configuration

Getting API Credentials

AI Policies

Beauty & Skincare

Industries

Case Studies

Good Eggs reduces AHT by 40% and increases productivity of their team by using KODIF AI Agent Copilot.

Nom Nom reduced First Reply Time from 3 days to 9 minutes with self-service flows.

Million Dollar Baby Co. achieved 45% resolution rate with Kodif’s customer support AI.

Explore

Support

StayAI

Integration Actions

Stay AI - Cancel Subscription

Parameters

Output

Stay AI - Change Subscription Frequency

Parameters

Output

Stay AI - Generate Portal Link

Stay AI - Get Subscription by Email

Stay AI - Pause Subscription by ID

Stay AI - Reactivate subscription

Parameters

Output

Stay AI - Skip Next Subscription Order

Parameters

Output

Stay AI - Unpause Subscription by ID

Stay AI - Update Subscription Order Notes

Stay AI - Update Subscription Order Notes

Parameters

Output

Integration Configuration

Getting API Credentials

Nom Nom reduced First Reply Time from 3 days to 9 minutes with self-service flows.