Skio

Skio simplifies subscriptions. With KODIF, you can fetch subscription details, edit billing intervals/dates, cancel a whole subscription or a single product, and look up users by email or ID.

Integration Actions

Skio - Cancel a Product in a Subscription

Cancel a Product in a Subscription using Skio. Requires subscription_line_id. Returns results based on the executed action.

See an example

Skio - Cancel Subscription

Cancels an active Skio subscription and optionally sends a notification email to the customer.

This integration cancels an active subscription in Skio’s s... Read More

Cancels an active Skio subscription and optionally sends a notification email to the customer.

This integration cancels an active subscription in Skio’s subscription management platform. When you use this tool, it immediately stops the recurring billing for the specified subscription. You can choose whether to automatically send a cancellation confirmation email to the customer, making it easy to keep subscribers informed about their account changes.

Parameters

skio_subscription_id (String (UUID)): The unique identifier of the subscription you want to cancel. Example: “7a5b9c2d-4f8e-4b3a-9d1c-2e6f8a4b7c9d”.
should_send_notif (Boolean): Whether to send a cancellation notification email to the customer. Set to true to notify the customer, or false to cancel silently. Example: true.

Output

Returns a GraphQL response object containing the cancellation status. The main field is ok within the cancelSubscription object, which returns true when the subscription was successfully canceled and false if there was an issue with the cancellation.

Example Output:

{
  "data": {
    "cancelSubscription": {
      "ok": true
    }
  }
}

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See an example

Skio - Edit Subscription Interval

Edit Subscription Interval using Skio. Requires subscription_id and billing_interval and next_billing_date and quick_action_metadata and billing_interval_count and prepaid_deliv... Read More

Skio - Get Storefront User by Email

Looks up a Skio subscription customer using their email address to access their account details and subscription information.

This integration searches SkioR... Read More

Looks up a Skio subscription customer using their email address to access their account details and subscription information.

This integration searches Skio’s subscription platform for a customer that matches the email you provide. It’s essential for subscription support teams who need to quickly access customer account details, manage subscriptions, or troubleshoot subscription-related issues. The tool returns the customer’s profile information including their unique Skio user ID, which can then be used with other Skio tools to manage their subscriptions.

Parameters

user_email (String (email)): The email address associated with the customer’s Skio subscription account. The email is automatically cleaned (converted to lowercase and trimmed) before searching. Example: “sarah.johnson@example.com”.

Output

Returns a Skio customer record with key details including skio_user_id (unique Skio identifier), email, firstName, lastName, phoneNumber, platformId (Shopify customer ID), siteId, createdAt, updatedAt, and shopifyTags. If no customer is found, returns “no users found”.

Example Output:

{
  "data": {
    "StorefrontUsers": [{
      "email": "sarah.johnson@example.com",
      "siteId": "18b84a41-b80b-49bb-8f46-68077fe49095",
      "lastName": "Johnson",
      "createdAt": "2025-12-26T12:28:21.444994+00:00",
      "firstName": "Sarah",
      "updatedAt": "2026-02-24T15:14:57.146843+00:00",
      "platformId": "gid://shopify/Customer/8759539826947",
      "phoneNumber": "+1-555-0123",
      "shopifyTags": ["vip", "subscription"],
      "skio_user_id": "b569c4c1-d8ca-42d8-8736-1cb3c287515a"
    }]
  }
}

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See an example

Skio - Get Subscription based on User ID

Retrieves all active subscriptions linked to a specific Skio storefront user ID to help customer service teams quickly view subscription details.

This integrati... Read More

Retrieves all active subscriptions linked to a specific Skio storefront user ID to help customer service teams quickly view subscription details.

This integration searches Skio’s subscription database for all subscriptions associated with a specific storefront user ID. It automatically filters out cancelled subscriptions and returns only active ones, making it perfect for customer service teams who need to quickly see what subscriptions a customer currently has and when they’re set to renew.

Parameters

skio_user_id (String (UUID)): The unique Skio storefront user identifier in UUID format. Example: “c7d92e45-8a3f-4b2e-9d1c-5e6f789ab012”.

Output

Returns a data object containing an array of Subscriptions. Each subscription includes skio_subscription_id (the unique subscription identifier), status (subscription state like ACTIVE), nextBillingDate (when the next payment is due), siteId (the store identifier), and cancelledAt (null for active subscriptions).

Example Output:

{
  "data": {
    "Subscriptions": [
      {
        "siteId": "2f8e94a3-c5b7-4d9e-8f1a-6b3c789def45",
        "status": "ACTIVE",
        "cancelledAt": null,
        "nextBillingDate": "2026-05-15T14:22:18.925+00:00",
        "skio_subscription_id": "1a2b3c4d-5e6f-7g8h-9i0j-k1l2m3n4o5p6"
      }
    ]
  }
}

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See an example

Skio - Get Subscription Details

Retrieves detailed information for a single Skio subscription, including billing schedule and product details.

This integration pulls comprehensive subscription... Read More

Retrieves detailed information for a single Skio subscription, including billing schedule and product details.

This integration pulls comprehensive subscription details from Skio, including billing frequency, next billing date, and all products included in the subscription. Use it to see what items are scheduled to ship, how often the customer is charged, and get product information like SKUs and titles for each subscription line item.

Parameters

skio_subscription_id (String (UUID)): The unique subscription identifier in UUID format. Example: “a1b2c3d4-e5f6-7890-abcd-ef1234567890”.

Output

Returns an array of subscription line items, each containing product details, billing information, and quantities. Key fields include sku, title, quantity, productVariantId, subscription_line_id, nextBillingDate, interval (DAY or MONTH), and intervalCount (how many intervals between billings).

Example Output:

[
  {
    "sku": "WLN-450-200D",
    "title": "Premium Wellness Kit | 4 Month Supply",
    "interval": "MONTH",
    "quantity": 2,
    "description": null,
    "intervalCount": 4,
    "nextBillingDate": "2026-03-15T10:30:25.123+00:00",
    "productVariantId": "b8e9f2a1-c4d7-4e8b-a9f2-d5c8b7e6a3f1",
    "subscription_line_id": "f3e8d9c2-b7a6-4f1e-8d9c-a2b5e8f1d4c7"
  }
]

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See an example

Skio - Set New Billing Date for a Subscription

Set New Billing Date for a Subscription using Skio. Requires nextBillingDate and skio_subscription_id. Returns the updated record with the applied changes.

Skio - Set New Billing Date for a Subscription

Updates the next billing date for a Skio subscription to a new date you specify.

This integration allows you to reschedule when a customer’s subscription ... Read More

Updates the next billing date for a Skio subscription to a new date you specify.

This integration allows you to reschedule when a customer’s subscription will be billed next in Skio. Whether a customer needs to delay their next order, move it up, or adjust billing for any other reason, this tool updates the subscription’s billing schedule to the new date you provide.

Parameters

skio_subscription_id (String): The unique identifier for the subscription you want to update. Example: “a1b2c3d4-e5f6-7890-abcd-ef1234567890”.
nextBillingDate (String (ISO 8601 datetime)): The new date and time when the subscription should be billed next. Must be in ISO 8601 format with timezone. Example: “2026-07-15T12:00:00+00:00”.

Output

Returns a confirmation object indicating whether the billing date update was successful. The response contains a nested data object with updateNextBillingDate containing an ok boolean field that shows true when the update succeeds.

Example Output:

{
  "data": {
    "updateNextBillingDate": {
      "ok": true
    }
  }
}

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AI Policies

Beauty & Skincare

Industries

Case Studies

Good Eggs reduces AHT by 40% and increases productivity of their team by using KODIF AI Agent Copilot.

Nom Nom reduced First Reply Time from 3 days to 9 minutes with self-service flows.

Million Dollar Baby Co. achieved 45% resolution rate with Kodif’s customer support AI.

Explore

Support

Skio

Integration Actions

Skio - Cancel a Product in a Subscription

Skio - Cancel Subscription

Parameters

Output

Skio - Edit Subscription Interval

Skio - Get Storefront User by Email

Parameters

Output

Skio - Get Subscription based on User ID

Parameters

Output

Skio - Get Subscription Details

Parameters

Output

Skio - Set New Billing Date for a Subscription

Skio - Set New Billing Date for a Subscription

Parameters

Output

Integration Configuration

Getting API Credentials

AI Policies

Beauty & Skincare

Industries

Case Studies

Good Eggs reduces AHT by 40% and increases productivity of their team by using KODIF AI Agent Copilot.

Nom Nom reduced First Reply Time from 3 days to 9 minutes with self-service flows.

Million Dollar Baby Co. achieved 45% resolution rate with Kodif’s customer support AI.

Explore

Support

Skio

Integration Actions

Skio - Cancel a Product in a Subscription

Skio - Cancel Subscription

Parameters

Output

Skio - Edit Subscription Interval

Skio - Get Storefront User by Email

Parameters

Output

Skio - Get Subscription based on User ID

Parameters

Output

Skio - Get Subscription Details

Parameters

Output

Skio - Set New Billing Date for a Subscription

Skio - Set New Billing Date for a Subscription

Parameters

Output

Integration Configuration

Getting API Credentials

Nom Nom reduced First Reply Time from 3 days to 9 minutes with self-service flows.