Salesforce

Retrieves detailed information about a specific Salesforce case using its unique case ID.

This integration fetches comprehensive details about a Salesforce case record, including the case subject, description, current status, owner, origin channel, and timestamps. It’s useful for support teams who need to quickly pull up case information or sync case data with other systems.

Parameters

• ticket_id (String): The unique Salesforce case ID to retrieve details for. Example: “500AB000008xYz9IAE”.

Output

Returns a complete Salesforce case object containing Id (case identifier), Subject (case title), Description (detailed case content), Status (current case status), Origin (how the case was created), OwnerId (assigned user ID), CreatedDate and LastModifiedDate (timestamps), plus any custom fields like Item__c.

Example Output:

{
  "Id": "500AB000008xYz9IAE",
  "Origin": "Email",
  "Status": "In Progress", 
  "Item__c": null,
  "OwnerId": "00GAB000001mnxyUAA",
  "Subject": "Product delivery inquiry",
  "attributes": {
    "url": "/services/data/v53.0/sobjects/Case/500AB000008xYz9IAE",
    "type": "Case"
  },
  "CreatedDate": "2026-03-15T14:30:22.000+0000",
  "Description": "Hello,nI need to update my delivery schedule for next week's shipment. My current address is 1234 Oak Street, Springfield, IL 62701.nThank younSarah Mitchell",
  "LastModifiedDate": "2026-03-15T16:45:33.000+0000"
}