Redo

Retrieves return and order information from Redo for a specific Shopify order using the order name.

This integration connects to Redo’s return management system to find all return requests and order details associated with a specific Shopify order. When a customer initiates a return through Redo, this tool helps you quickly access the return status, refund amounts, return reasons, and original order information all in one place.

Parameters

• store_id (String): The unique identifier for your store in Redo’s system. Example: “abc123def456ghi789”.
• shopify_order_name (String): The Shopify order number you want to look up, including the # symbol. Example: “#567890”.

Output

Returns two main sections: orders containing the original order details (id, name, customer info, totals, and line items) and returns containing any return requests for that order (return id, status, creation date, customer details, returned items with reasons and refund amounts). If no returns exist for the order, the returns array will be empty.

Example Output:

{
  "orders": [{
    "id": "abc123def456",
    "name": "#567890",
    "items": [{
      "price": {"amount": "7.50", "currency": "USD"},
      "quantity": 1,
      "productName": "Premium Package Protection"
    }, {
      "price": {"amount": "165.00", "currency": "USD"},
      "quantity": 1,
      "productName": "Aurora Dress in Spring Bloom"
    }],
    "totals": {
      "taxes": {"amount": "12.45", "currency": "USD"},
      "total": {"amount": "195.95", "currency": "USD"},
      "shippingCost": {"amount": "11.00", "currency": "USD"},
      "lineItemsTotal": {"amount": "172.50", "currency": "USD"}
    },
    "customer": {
      "email": "sarah.mitchell@example.com",
      "given": "Sarah",
      "surname": "Mitchell"
    },
    "externalId": "8822551133"
  }],
  "returns": [{
    "id": "ret789xyz123",
    "items": [{
      "reason": "Fit/Sizing-Too large",
      "refund": {"amount": "176.95", "currency": "USD"},
      "quantity": null,
      "productName": null
    }],
    "source": {
      "email": "sarah.mitchell@example.com",
      "given": "Sarah",
      "surname": "Mitchell"
    },
    "status": "approved",
    "createdAt": "2026-02-15T10:30:45.220Z"
  }]
}