parcelLab

Retrieves detailed tracking information and shipment status from ParcelLab using an order number.

This integration connects to ParcelLab to fetch comprehensive tracking data for shipments associated with a specific order number. It returns detailed information including tracking numbers, carrier details, delivery status, shipment checkpoints with timestamps, and package contents. This helps customer service teams quickly access complete shipment visibility and provide accurate delivery updates to customers.

Parameters

• order_number (String): The order number to look up tracking information for. Example: “OR789456123US”.

Output

Returns a comprehensive tracking response containing an array of orders, each with multiple parcels that include carrier information, tracking numbers, delivery status, and detailed checkpoint history. Key fields include orderNo, tracking_number, courier details (name, tracking URL), actionBox (current status summary), checkpoints (chronological tracking events with timestamps and locations), and delivery_info (recipient details and article information).

Example Output:

{
  "orders": [{
    "orderNo": "#OR789456123US",
    "parcels": [{
      "id": "abc123def456",
      "tracking_number": "1Z999AA1234567890",
      "courier": {
        "name": "ups",
        "prettyname": "UPS",
        "trackingurl": "https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1Z999AA1234567890"
      },
      "actionBox": {
        "type": "delivered",
        "color": "#50ffad",
        "label": "Successfully delivered",
        "servicePluginLabel": "Package delivered"
      },
      "checkpoints": [{
        "step": 1,
        "status": "OrderProcessed",
        "timestamp": "2026-01-15T14:30:00.000Z",
        "status_text": "Order processed",
        "location": ""
      }, {
        "step": 2,
        "status": "InTransit",
        "timestamp": "2026-01-16T09:15:00.000Z",
        "status_text": "In transit",
        "location": "Chicago, IL, US"
      }, {
        "step": 3,
        "status": "Delivered",
        "timestamp": "2026-01-18T16:45:00.000Z",
        "status_text": "Delivered",
        "location": "New York, NY, US"
      }],
      "delivery_info": {
        "recipient": "Sarah Johnson",
        "street": "456 Broadway Ave",
        "city": "New York, NY",
        "zip_code": "10001",
        "email": "sarah.johnson@example.com",
        "articles": [{
          "articleName": "Classic Cotton T-Shirt - M",
          "quantity": 2,
          "price": 29.99,
          "currency": "USD"
        }]
      }
    }]
  }]
}