Order Desk

Retrieves detailed Order Desk order information using a Shopify order number for quick order lookup and management.

This integration searches Order Desk for order details using a Shopify order number. It returns comprehensive order information including customer details, shipping address, order items with product information, payment status, and fulfillment details. This is useful for customer service teams who need to quickly access complete order information when customers reference their Shopify order number.

Parameters

• storeId (String): The Order Desk store identifier that represents your specific store account. Example: “49569”.
• order_number (String): The Shopify order number to search for (without the # symbol). Example: “419969”.

Output

Returns detailed order information including id (Order Desk order ID), email, customer and shipping address details, order_items array with product codes, names, prices, and metadata, order_total, payment_status, date_added, shipping_method, and order_metadata containing Shopify-specific information like tags and fulfillment status.

Example Output:

{
  "orders": [{
    "id": "4347806675",
    "email": "customer@example.com",
    "customer": {
      "first_name": "Jane",
      "last_name": "Smith",
      "address1": "123 Main Street",
      "city": "New York",
      "state": "NY",
      "postal_code": "10001",
      "country": "US",
      "phone": "555-123-4567"
    },
    "shipping": {
      "first_name": "Jane",
      "last_name": "Smith",
      "address1": "123 Main Street",
      "city": "New York",
      "state": "NY",
      "postal_code": "10001",
      "country": "US",
      "phone": "555-123-4567"
    },
    "source_id": "#419969",
    "order_items": [{
      "id": "388505985",
      "code": "PROD001",
      "name": "Sample Product Name",
      "price": 29.99,
      "quantity": 1,
      "weight": 0.25
    }],
    "order_total": 29.99,
    "payment_status": "Approved",
    "shipping_method": "Standard",
    "date_added": "2024-08-02 16:19:32"
  }],
  "status": "success",
  "total_records": 1
}