Kustomer

Kustomer unifies conversations and CRM. With KODIF, you can create customers and conversations, fetch threads by email, send messages, and tag conversations to streamline routing and reporting.

Integration Actions

Kustomer - Add Tags to Conversation

Add Tags to Conversation using Kustomer. Requires tag_name and conversation_id_created. Returns results based on the executed action.

Kustomer - Create Conversation

Creates Conversation using Kustomer. Requires tags and status and priority and queue_id and customer_name and subject_of_the_conversation. Returns confirmation of creation, including the new record’s ID and details.

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Kustomer - Create Customer by Email

Creates Customer using Kustomer. Requires user_email. Returns confirmation of creation, including the new record’s ID and details.

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Kustomer - Get Customer by Email

Retrieves Customer by Email using Kustomer. Requires customer_email. Returns the requested data record(s) with all available details.

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Kustomer - Get Customer by Phone

Retrieves Customer by Phone using Kustomer. Requires customer_phone. Returns the requested data record(s) with all available details.

Kustomer - Get Shortcut by ID

Retrieves Shortcut by ID using Kustomer. Requires shortcut_id. Returns the requested data record(s) with all available details.

Kustomer - Get User's Conversations by Email

Retrieves User's Conversations by Email using Kustomer. No inputs are required. Returns the requested data record(s) with all available details.

Kustomer - Send Message

Send Message using Kustomer. Requires app_name and customer_id and sentiment_polarity and conversation_history and sentiment_confidence and conversation_id_created. Returns results based on the executed action.