Gorgias

Gorgias is a helpdesk for commerce. With KODIF, you can create and update tickets, send messages or macros, list/add tags, and retrieve existing customer threads to reduce duplicate contacts.

Integration Actions

Gorgias - Add Ticket Tags

Add Ticket Tags using Gorgias. Requires new_tags and ticket_id. Returns results based on the executed action.

Gorgias - Create New Open Ticket

Creates New Open Ticket using Gorgias. No inputs are required. Returns confirmation of creation, including the new record’s ID and details.

Gorgias - Get Customer by ID

Retrieves Customer by ID using Gorgias. Requires customer_id. Returns results based on the executed action.

Gorgias - Get Customer Tickets

Retrieves Customer Tickets using Gorgias. Requires customer_id. Returns results based on the executed action.

Gorgias - Get macro by ID

Retrieves macro by ID using Gorgias. Requires macro_id. Returns the requested data record(s) with all available details.

Gorgias - List Ticket Messages

Retrieves Ticket Messages using Gorgias. Requires ticket_id. Returns results based on the executed action.

Gorgias - List Ticket Tags

Retrieves Ticket Tags using Gorgias. Requires ticket_id. Returns results based on the executed action.

Gorgias - Retrieve Ticket

Retrieve Ticket using Gorgias. Requires ticket_id. Returns results based on the executed action.

Gorgias - Search Customers by Email

Search Customers by Email using Gorgias. Requires customer_email. Returns results based on the executed action.

Gorgias - Search Customers by Name

Search Customers by Name using Gorgias. Requires customer_name. Returns results based on the executed action.

Gorgias - Send Message

Send Message using Gorgias. Requires channel and body_html and ticket_id and sender_address and recipient_address. Returns results based on the executed action.

Gorgias - Set Ticket Tags

Set Ticket Tags using Gorgias. Requires new_tags and ticket_id. Returns results based on the executed action.

Gorgias - Update Ticket Status CLOSED

Updates Ticket Status CLOSED using Gorgias. Requires ticket_id. Returns results based on the executed action.

Gorgias - Update Ticket Status OPEN

Updates Ticket Status OPEN using Gorgias. Requires ticket_id. Returns results based on the executed action.