Gladly

Gladly centers on people, not tickets. With KODIF, you can find customers by email/phone, create tasks and conversation messages, add topics/tags/notes, and update profiles.

Integration Actions

Gladly - Add Note To Conversation

Add Note To Conversation using Gladly. Requires note_text and conversation_id. Returns results based on the executed action.

Gladly - Add Tags

Add tags using Gladly. Requires tags and conversation_id. Returns results based on the executed action.

Gladly - Add Topic To Conversation

Add Topic To Conversation using Gladly. Requires topic_id and conversation_id. Returns results based on the executed action.

Gladly - Create Conversation Message

Creates Conversation Message using Gladly. Requires email and title and description. Returns results based on the executed action.

Gladly - Create Task

Creates Task using Gladly. Requires inbox_id and task_due_date and customer_email and task_description. Returns results based on the executed action.

Gladly - Find Customer By Email

Find Customer By Email using Gladly. Requires email. Returns results based on the executed action.

Gladly - Find Customer By Phone Number

Find Customer By Phone Number using Gladly. Requires phone_number. Returns results based on the executed action.

Gladly - Get Conversation By Id

Retrieves Conversation By Id using Gladly. Requires conversation_id. Returns results based on the executed action.

Gladly - List Inboxes

Retrieves Inboxes using Gladly. No inputs are required. Returns results based on the executed action.

Gladly - List Topics

Retrieves Topics using Gladly. No inputs are required. Returns results based on the executed action.

Gladly - Update Customer Email

Updates Customer Email using Gladly. Requires new_email and customer_id. Returns results based on the executed action.