Genesys

Genesys supports omnichannel service. With KODIF, you can create inbound/outbound email conversations, tag and query by external identifiers, and manage users so automated threads stay linked to agent workflows.

Integration Actions

Genesys - Create Email Conversation (INBOUND)

Creates Email Conversation (INBOUND) using Genesys. Requires subject and priority and queue_id and from_name and html_body and user_name and user_email and from_address. Returns confirmation of creation, including the new record’s ID and details.

Genesys - Create Email Conversation (OUTBOUND)

Creates Email Conversation (OUTBOUND) using Genesys. Requires subject and priority and queue_id and from_name and html_body and user_name and user_email and from_address. Returns confirmation of creation, including the new record’s ID and details.

Genesys - Create User

Creates User using Genesys. Requires state and addresses and user_name and user_email and user_title and division_id and user_department. Returns confirmation of creation, including the new record’s ID and details.

Genesys - Get email conversation by ID

Retrieves email conversation by ID using Genesys. Requires conversationId. Returns the requested data record(s) with all available details.

Genesys - Query Conversations by External Tag

Query Conversations by External Tag using Genesys. Requires tag_to_be_searched. Returns results based on the executed action.

Genesys - Update External Tag on Conversation

Updates External Tag on Conversation using Genesys. Requires tag_to_add and id_of_the_conversation_created. Returns the updated record with the applied changes.