Creates Email Conversation (INBOUND) using Genesys. Requires subject and priority and queue_id and from_name and html_body and user_name and user_email and from_address. Returns confirmation of creation, including the new record’s ID and details.
Creates Email Conversation (OUTBOUND) using Genesys. Requires subject and priority and queue_id and from_name and html_body and user_name and user_email and from_address. Returns confirmation of creation, including the new record’s ID and details.
Creates User using Genesys. Requires state and addresses and user_name and user_email and user_title and division_id and user_department. Returns confirmation of creation, including the new record’s ID and details.
Retrieves email conversation by ID using Genesys. Requires conversationId. Returns the requested data record(s) with all available details.
Query Conversations by External Tag using Genesys. Requires tag_to_be_searched. Returns results based on the executed action.
Updates External Tag on Conversation using Genesys. Requires tag_to_add and id_of_the_conversation_created. Returns the updated record with the applied changes.
