Dixa

Dixa is a conversation‑centric helpdesk. With KODIF, you can find end users, create and message conversations, add internal notes, manage queues, and close threads—keeping automation and agents in one continuous timeline.

Integration Actions

Dixa - Add Internal Note

Add Internal Note using Dixa. Requires agent_id and note_message and dixa_created_conversation_id. Returns results based on the executed action.

Dixa - Close Conversation

Close Conversation using Dixa. Requires user_id and conversation_id_to_close. Returns results based on the executed action.

Dixa - Create Conversation

Creates Conversation using Dixa. Requires subject and description and requester_id and conversation_history and email_integration_id. Returns confirmation of creation, including the new record’s ID and details.

Dixa - Create End User

Creates End User using Dixa. Requires last_name and avatar_url and first_name and user_email and external_id and display_name and middle_names and phone_number and additional_email and additional_phone_number. Returns confirmation of creation, including the new record’s ID and details.

Dixa - Get Conversation by ID

Retrieves Conversation by ID using Dixa. Requires conversationId. Returns the requested data record(s) with all available details.

Dixa - Get Conversations

Retrieves Conversations using Dixa. Requires csids and closed_after and closed_before and created_after and updated_after and created_before and updated_before and last_message_created_after and last_message_created_before. Returns the requested data record(s) with all available details.

Dixa - Get Enduser by Email

Retrieves Enduser by Email using Dixa. Requires email. Returns the requested data record(s) with all available details.

Dixa - Get Queue by ID

Retrieves Queue by ID using Dixa. Requires queue_id. Returns the requested data record(s) with all available details.