Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
The moments that predict customer churn—and how AI can help intervene
Customer churn is predictable. Maybe not down to the exact day it’ll happen, but in every business, there are patterns to watch out for.
Customers don’t hate AI—they hate bad AI
Let’s unpack why AI sometimes gets a bad rap, how to make sure yours doesn’t, and what great support teams are doing to get the most out of AI’s full potential.
AI Customer Support in Subscription E-commerce
Discover how AI is transforming customer service with insights from industry leaders like Dollar Shave Club and Halo Collar, enhancing efficiency and personalization.
Transform Your Business: 8 AI Functionalities You Need in 2024
Discover essential AI functionalities transforming businesses in 2024. Explore intelligent automation, predictive analytics, chatbots, and more to boost efficiency and growth.
Unlocking AI’s Quick Wins: Streamline Your Operations Today
Discover how AI quick wins can transform your business operations. Learn about targeted implementations that streamline processes, boost efficiency, and drive innovation without the complexity of large-scale AI projects.
Avoid These 5 Customer Experience Automation Fails
Learn how to enhance customer experience with automation while avoiding common pitfalls. Discover strategies for balancing technology with a human touch to improve efficiency and satisfaction.
3 things you need to have to build a robust AI Strategy for CX
Build a strong AI strategy for CX with these 3 essential steps. Learn to align goals, optimize processes, and leverage data for impactful customer experiences.
