Ingredients

Stay AI, Kustomer, and Kodif.

What are AI Policies?

At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.

The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.

“Update shipping address” ticket type explained

In customer support, an “Update Shipping Address” ticket type refers to the process of modifying the shipping details for an order after it has been placed. This is a common request from customers who, for various reasons, need to change the destination address of their shipment. Handling these requests efficiently is crucial for maintaining customer satisfaction, as it involves ensuring that the updated information is accurately processed and communicated to logistics partners to avoid delivery errors. Automated handling of such tickets through AI policies can significantly enhance speed and accuracy, reducing the workload on customer support teams and improving the overall customer experience.

Which Platforms does this AI policy work on?

This AI policy is designed to work seamlessly on Stay AI, Kustomer, and Kodif. Kodif integrates with all other major platforms, ensuring a smooth workflow across various systems and enhancing customer support capabilities.

When should I use this policy?

Use this policy when a customer requests to update the shipping address associated with their account. This is particularly useful in situations where the original address was entered incorrectly, or the customer’s circumstances have changed, requiring a new delivery location.

Policy logic

The following logic outlines the process for updating a shipping address using AI policies:

1. Ask for the User’s Current Email Address

2. Use @get_stayai_account_details to verify if the provided email exists in Stay AI.

3. Ask for the New Shipping Address

4. Request the customer to provide the new shipping address they wish to use.

5. Check for Valid Address

6. Use @validate_shipping_address to ensure that the new address is valid and serviceable.

7. Update the Shipping Address in Stay AI

8. Use @update_shipping_address(current_email: str, new_address: str) to update the customer’s shipping address in Stay AI.
9. Inform the customer that their shipping address has been successfully updated.

Example policy

Use this policy when a customer requests to update the shipping address associated with their account. Here’s how the policy logic is structured:

1. Ask for the user’s current email address

2. Use @get_kustomer_account_details to check if the provided email exists in Kustomer.

3. Ask for the New Shipping Address

4. Ask the customer to provide the new shipping address they want to use.

5. Check for Valid Address

6. Use @check_address_validity to ensure the new address is valid.

7. Update the Shipping Address in Kustomer

8. Use @update_customer_address(current_email: str, new_address: str) to update the customer’s shipping address in Kustomer.
9. Inform the customer that their shipping address has been successfully updated.

By following these structured steps, businesses can efficiently manage and automate the process of updating shipping addresses, ensuring customer satisfaction and operational efficiency.

Explore more AI policies