KODIF's 2025 annual letter

From speed to depth.

2025 was a year of momentum. We scaled quickly, shipped core product capabilities, earned the trust of leading e-commerce brands, and proved that AI agents can run real customer support — end to end.

We chose focus over optionality, and that decision shaped everything that followed.

This year’s letter outlines why we remain deeply optimistic about the long-term direction of AI and customer experience.