AI Agents for Home & Appliances
In home and appliance ecommerce, speed and accuracy aren’t optional, they’re the difference between a happy customer and a frustrated one.
Troubleshooting and setup
Customers need quick and accurate answers without waiting on hold.
Alex
My new coffee machine won’t turn on! It’s the newest model of your espresso machine.
/ Get Product Info
/ Check User Manual
AI Agent
Let’s fix that 🙂 When turning on your espresso machine for the very first time, you should hold the start button for 5 seconds, can you confirm you’ve done that?
Alex
I did not do that! It’s working now, thanks!
Laura
My headphones stopped working after two weeks. How do I get a replacement?
/ Get Order Details
/ Check Warranty
/ Initiate Exchange Process
AI Agent
I’m so sorry to hear that! I checked and you’re well inside the warranty window. I’ve submitted your replacement request and you should get tracking details within 24 hours.
Laura
Nice, thanks!
Warranty and replacement requests
Processing claims should be effortless, not a week-long back-and-forth.
"Where's my order" overload
Delivery delays and WISMO tickets flood inboxes every peak season.
Ellen
Hey, my order’s been “out for delivery” for three days. What’s going on?
/ Get Order Details
/ Get Tracking Number
/ Get Order Status
AI Agent
Just checked for you—looks like your package was delayed due to weather but is now scheduled to arrive tomorrow.
Ellen
Great! Thank you ❤️
Why home and appliances brands choose us
Action-oriented AI
Your automation takes action, not just routes tickets.
Deep ecommerce integrations
Shopify, Recharge, OrderGroove, Yotpo, Klaviyo, LoopReturns and 100+ others.
Handoff and assist-first design
AI resolves what it can and passes the rest to human agents with full context.
CX team control
Update workflows instantly with our natural language editor.
Insight-driven automation
Spot patterns in product issues, delivery exceptions, and warranty trends automatically.
Want to see it in action?
See how KODIF helps home and appliances brands deliver fast, effortless, and personalized CX without losing the human touch.
