AI Agents for Fashion & Apparel
In apparel ecommerce, every conversation is personal. Customers want fast resolutions, smooth returns, and confidence that what they ordered will look and feel right.
Pre-sale uncertainty
Shoppers want instant help with fit, size guides, or fabric details before committing.
Alex
I love this jacket, but I’m not sure it’ll fit. I’m usually between sizes.
/ Get Product Info
/ Check Order History
AI Agent
Totally understandable! This style runs slightly small. Based on your usual size, I’d recommend going one up for a more relaxed fit 🙂
Alex
Perfect, ordering now!
Laura
I ordered the wrong size shoes. Again. Can I exchange them for one size up?
/ Get Order Details
/ Check Return Policy
/ Initiate Exchange Process
AI Agent
No worries—it happens. Your new shoes are reserved in a size 8, and I can start your exchange now!
Laura
Thank you!
High return and exchange volume
Fit, color, or sizing issues make up a huge portion of support requests.
Post-purchase anxiety
Order status, tracking, and delivery concerns spike during promotions and launches.
Ellen
I ordered sneakers two days ago and haven’t gotten an update. Did it ship?
/ Check Order History
/ Get Tracking Number
/ Check Package Status
AI Agent
Let’s check that for you 👟 Your order shipped yesterday and is currently in transit — it’s expected to arrive Friday. Want me to send you tracking updates by email or text?
Ellen
Text would be great, thank you ❤️
Why fashion and apparel brands choose us
Action-oriented AI
Automates returns, exchanges, size lookups and more, directly in chat.
Deep ecommerce integrations
Shopify, Recharge, OrderGroove, Yotpo, Klaviyo, LoopReturns and 100+ others.
Smart handoff design
When sizing or VIP concerns need a human touch, handoffs are seamless.
CX team control
Update policies, flows, and automations with our no-code builder, no engineering required.
Smart insights
Identify product issues, sizing confusion, or repeat refund trends instantly.
Want to see it in action?
See how KODIF helps fashion and apparel brands deliver fast, effortless, and personalized CX without losing the human touch.
