AI Agents for Beauty & Skincare CX
In beauty, every purchase is personal. We help you resolve issues fast, keep things human, and turn one-time buyers into lifelong fans.
Flexible subscriptions
Customers want flexibility to skip, pause, or swap without opening a ticket.
Alex
Hey, I want to skip my next order. Don’t make me email someone.
/ Get Shopify Info
/ Skip Upcoming Shipment
AI Agent
No problem. I’ve skipped your next delivery—you won’t be charged or receive a shipment. Let me know if you need anything else 🙂
Alex
Cool! thanks.
Laura
I ordered the wrong lipstick shade. Again. Can I exchange it?
/ Get Order Details
/ Check Return Policy
/ Initiate Exchange Process
AI Agent
No worries—it happens. I see you ordered Crimson Bloom. Just to confirm, which shade did you mean to get? I’ll set up the exchange right after that.
Laura
I meant to get Dusty Rose!
Seamless exchanges
The wrong shade or scent shouldn’t require back-and-forth emails.
Product education
Customers want accurate, brand-safe info on ingredients, compatibility, and routines.
Ellen
Is this serum safe for sensitive skin? I’ve had reactions before.
/ Get Product Info
/ Check Ingredients
/ Review Order History
AI Agent
Totally get it. You’ve used the Calming Cleanser before—this serum has a similar base and no fragrance. Should be a good match for sensitive skin.
Ellen
Great! Thank you ❤️
Why beauty brands choose us
Action-oriented AI
Your automation takes action, not just routes tickets.
Deep ecommerce integrations
Shopify, Recharge, OrderGroove, Yotpo, Klaviyo, LoopReturns and 100+ others.
Built-in policies and guardrails
Prevents unverified medical or skincare advice and stays brand-safe.
CX team control
Update workflows instantly with our natural language editor.
Smart insights
Identify common issues like shade mismatches or damaged shipments automatically.
Want to see it in action?
See how KODIF helps beauty and skincare brands deliver fast, effortless, and personalized CX without losing the human touch.
