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Elevate, Scale, and Transform Customer Experience with
AI-powered solutions

Our solutions empower customers to find answers, manage accounts, and resolve common issues on their own, anytime and anywhere.
No engineering resources or API required
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Top Retail and E-commerce Companies Choose KODIF

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Improvement in AHT
0 %
Average CSAT
0 %
Average Deflection Rate
0 %

KODIF Resolves Common Use Cases and Ensures Consistent Customer Experiences

Wismo

Order
Management

Loyalty
Programs

Payments and
Refund

Account
Management

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Empower up to 70% of Your Customers to Self-serve

  • Effortlessly build self-service workflows using our user-friendly low-code platform.
  • Deflect up to 60% of your tickets providing consistent self-service experience.
  • Receive actionable insights with heatmap visualization.
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Meet Your Customers where they are

  • Provide contextual self-service over your users’ preferred channel.
  • Centralize customer data for personalized responses and efficient issue resolution.
  • Automate ticket routing and escalation, reducing response times.
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Learn More
Learn More

Craft Chat Experience in
Minutes, Not Months

  • Effortlessly build self-service workflows using our user-friendly low-code platform.
  • Deflect up to 60% of your tickets providing consistent self-service experience.
  • Receive actionable insights with heatmap visualization.
Book a Demo

Supercharge Your Agents with
AI-powered Automated Workflows

  • Provide contextual self-service over your users’ preferred channel.
  • Centralize customer data for personalized responses and efficient issue resolution.
  • Automate ticket routing and escalation, reducing response times.
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Compliant with Stringent Data Security and
 Privacy Standards

Seamless Connection with Your Favorite Integrations

Expand your availability in your customers’ channel of choice and seamless transitions at any point in their journey.
  • Support systems
  • Previous tickets history
  • Help Center and Knowledge Base articles
  • Slack messages
  • Supply Chain Management Software
  • Warehouse Management Systems (WMS)

Valuable Insights for Operations and Product Teams

Gain valuable insights into customer interactions through our data analytics capabilities. Use this information to make informed decisions and optimize your operations.
Gain valuable insights into customer interactions through our data analytics capabilities. Use this information to make informed decisions and optimize your operations.

Pinpoint missing deliveries with precision by zip code

Monitor CSAT and CES for every process

Gain detailed transaction-level
data on refunds by category

Top Companies are Supercharging their Agents with KODIF

Explore Stories

Byteapp reduced CX expenses by 45%

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Good Eggs improved AHT by 40% using Kodif

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ReserveBar reached 93% CSAT using Kodif

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Byteapp reduced CX expenses by 45%

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Good Eggs improved AHT by 40% using Kodif

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ReserveBar reached 93% CSAT using Kodif

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