Transform Your Customer Experience with
Full Lifecycle Automation
Solution that turns customer challenges into brand loyalty
The World’s Best Customer Experience Teams Use KODIF
Supercharge your CX team with All-in-One automation solution
“KODIF has enabled Trust Wallet to serve answers at a significantly greater scale than if we relied on our existing team alone. KODIF adds leverage to our support coverage by allowing us to decouple headcount from support volume.”
Brian Tan
Trust Wallet
AI-powered Customer Autopilot
Enable customers to fully self-resolve their issues via any digital channel
Chat/SMS GenAI Resolution
✦ Design rules for auto-resolution such as amount threshold, customer profile, and more
✦ Proactive engagement
GenAI Email Automation
✦ Seamless agent handoff
✦ End-to-end ticket resolution
Self-guided Forms
✦ Personalized UI forms
✦ Dynamic form fields
✦ Fraud Prevention
Elevate Your CX Leadership
with AI-driven Insights and Analytics
Customer Journey
✦ Optimize your processes on the go
Agent Productivity
✦ Monitor CSAT and CES for every process and branch
Transactional Insights
✦ Gain detailed data on returns and refunds by category
✦ Pinpoint missing deliveries with precision by zip code
Use Cases
What Our Customers Say
“Kodif has played an essential role in our everyday work flows by streamlining processes and reducing time spent on tickets.”
Cindy Rodriguez, GoodEggs
“Kodif adds leverage to our support coverage by allowing us to decouple headcount from support volume.”
Brian Tan, Trust Wallet
“Kodif isn't just a vendor; they're an invaluable partner. The team goes above and beyond to assist in decision-making and help you realize your vision.”
Michael Dang, Nom Nom
“Since we adopted Kodif, agents can now focus on resolving important issues and prioritize high-value customers.”
Salman Abubakar, ex-Byte
“Kodif has been a true game-changer. Their self-service flows have increased our CSAT rating, return rate, and brand loyaltys.”
Dan Raphaelson, ex-ReserveBar
“Kodif isn't just a vendor; they're an invaluable partner. The team goes above and beyond to assist in decision-making and help you realize your vision.”
Michael Dang, Nom Nom
“Thanks to Kodif, our customers receive high-quality, fast, informed support, and our agents are able to work more effectively.”
Sarah Evanson, ReserveBar
“Kodif has played an essential role in our everyday work flows by streamlining processes and reducing time spent on tickets.”