Ingredients
- Stay AI
- Freshdesk
- Kodif
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update subscription frequency” ticket type explained
In customer support, “Update subscription frequency” refers to requests from customers who wish to change how often they receive their subscribed products or services. This could be anything from adjusting the frequency of a physical product delivery to modifying the billing cycle for a digital service. Handling these requests efficiently is crucial for customer satisfaction, as it directly impacts their experience with the brand. Automating this process using AI policies can significantly enhance service efficiency, minimize errors, and ensure customers receive timely updates tailored to their preferences.
Which Platforms does this AI policy work on?
This AI policy is designed to work seamlessly across Stay AI, Freshdesk, and Kodif. Additionally, Kodif integrates with all other major platforms, ensuring a comprehensive and versatile approach to managing customer interactions.
When should I use this policy?
Use this policy when a customer requests to update the subscription frequency for their account. This is particularly important for maintaining customer satisfaction and ensuring that subscription services are aligned with customer needs.
Policy logic
- Ask for the user’s current email address
a. Use @get_stayai_account_details to check if the provided email exists in Stay AI.
- Ask for the New Subscription Frequency
a. Ask the customer to specify the new frequency they desire for their subscription.
- Check for Valid Frequencies
a. Use @check_valid_frequency to verify if the new frequency is applicable.
b. If it is not, provide a macro: “The frequency you provided is not available. Please choose a valid option or contact support for further assistance.”
- Update the Subscription Frequency in Stay AI
a. Use @update_subscription_frequency(current_email: str, new_frequency: str) to update the customer’s subscription frequency in Stay AI.
b. Inform the customer that their subscription frequency has been successfully updated.
Example policy
- Ask for the user’s current email address
a. Use @get_freshdesk_account_details to check if the provided email exists in Freshdesk.
- Ask for the New Subscription Frequency
a. Ask the customer to specify the new frequency they desire for their subscription.
- Check for Valid Frequencies
a. Use @check_valid_frequency to verify if the new frequency is applicable.
b. If it is not, provide a macro: “The frequency you provided is not available. Please choose a valid option or contact support for further assistance.”
- Update the Subscription Frequency in Freshdesk
a. Use @update_subscription_frequency(current_email: str, new_frequency: str) to update the customer’s subscription frequency in Freshdesk.
b. Inform the customer that their subscription frequency has been successfully updated.
