Ingredients
Skio, Gorgias, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update subscription frequency” ticket type explained
In customer support, the “Update Subscription Frequency” ticket type refers to requests from customers who wish to change how often they receive their subscription services or products. This could involve shifting from a monthly delivery to a bi-monthly one, or any other interval that suits their needs better. Handling these requests efficiently is crucial for businesses to maintain high customer satisfaction and retention rates. By automating this process with AI policies, companies can streamline operations, reduce manual errors, and respond swiftly to customer needs, enhancing the overall customer experience.
Which Platforms does this AI policy work on?
This AI policy is designed to work seamlessly with Skio, Gorgias, and Kodif. Kodif integrates effortlessly with all other major platforms, providing a unified solution for managing customer interactions across different systems.
When should I use this policy?
Use this policy when a customer requests to update the subscription frequency associated with their account. It’s particularly useful to automate routine changes in subscription settings, allowing customer support teams to focus on more complex inquiries.
Policy logic
Type @ to view available tools, use # to reference policies, and add contextual data with $. You can also edit the context in the test screen.
- Ask for the user’s current subscription frequency details.
a. Use @get_skio_subscription_details to check if the provided subscription details exist in Skio.
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Ask for the new subscription frequency the customer wants to switch to.
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Check for any conflicts or restrictions with the new frequency.
a. Use @check_subscription_frequency to verify if the new frequency is applicable to the customer’s current subscription plan.
b. If not, use macro “The subscription frequency you provided is not available for your plan. Please choose a different frequency or contact support for further assistance.”
- Update the Subscription Frequency in Skio
a. Use @update_subscription_frequency(current_frequency: str, new_frequency: str) to update the customer’s subscription frequency in Skio.
b. Inform the customer that their subscription frequency has been successfully updated.
Example policy
Use this policy when a customer requests to update the subscription frequency associated with their account.
Describe the logic:
Type @ to view available tools, use # to reference policies, and add contextual data with $. You can also edit the context in the test screen.
- Ask for the user’s current subscription frequency details.
a. Use @get_skio_subscription_details to check if the provided subscription details exist in Skio.
-
Ask for the new subscription frequency the customer wants to switch to.
-
Check for any conflicts or restrictions with the new frequency.
a. Use @check_subscription_frequency to verify if the new frequency is applicable to the customer’s current subscription plan.
b. If not, use macro “The subscription frequency you provided is not available for your plan. Please choose a different frequency or contact support for further assistance.”
- Update the Subscription Frequency in Skio
a. Use @update_subscription_frequency(current_frequency: str, new_frequency: str) to update the customer’s subscription frequency in Skio.
b. Inform the customer that their subscription frequency has been successfully updated.
