Ingredients
The systems utilized by this policy are Recharge, Gorgias, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update shipping address” ticket type explained
In customer support, the “update shipping address” ticket type refers to customer inquiries or requests to change the shipping address associated with their order or subscription. This is a crucial aspect of customer service because incorrect shipping addresses can lead to delivery issues, customer dissatisfaction, and additional costs for reshipping. Efficiently managing these requests ensures that orders are delivered accurately and promptly, thereby enhancing customer satisfaction and trust.
Which Platforms does this AI policy work on?
This AI policy is designed to work seamlessly with Recharge, Gorgias, and Kodif. Additionally, Kodif integrates with all other major platforms, ensuring a wide-ranging application for businesses looking to streamline their customer support processes.
When should I use this policy?
Use this policy when a customer requests to update the shipping address associated with their account. The policy logic is straightforward and can be executed with minimal effort, ensuring a smooth and efficient process for both the customer and the support team.
Describe the logic:
- Ask for the user’s current shipping address:
a. Use @get_recharge_account_details to verify if the provided address is associated with an existing account in Recharge.
- Ask for the New Shipping Address:
a. Prompt the customer to provide the new shipping address they wish to use.
- Check for Validity:
a. Use @check_address_validity to ensure the new shipping address is valid and can be used for delivery.
b. If the address is invalid, use a macro to inform the customer: “The address you provided is not valid. Please provide a different address or contact support for further assistance.”
- Update the Shipping Address in Recharge:
a. Use @update_shipping_address(current_address: str, new_address: str) to update the customer’s shipping address in Recharge.
b. Notify the customer that their shipping address has been successfully updated.
Policy logic
Use this policy when a customer requests to update the shipping address associated with their account. The logic ensures a seamless transition from the old to the new address, minimizing errors and enhancing customer satisfaction.
Describe the logic:
- Ask for the user’s current shipping address:
a. Use @get_recharge_account_details to verify if the provided address is associated with an existing account in Recharge.
- Ask for the New Shipping Address:
a. Prompt the customer to provide the new shipping address they wish to use.
- Check for Validity:
a. Use @check_address_validity to ensure the new shipping address is valid and can be used for delivery.
b. If the address is invalid, use a macro to inform the customer: “The address you provided is not valid. Please provide a different address or contact support for further assistance.”
- Update the Shipping Address in Recharge:
a. Use @update_shipping_address(current_address: str, new_address: str) to update the customer’s shipping address in Recharge.
b. Notify the customer that their shipping address has been successfully updated.
Example policy
Use this policy when a customer requests to update the shipping address associated with their account. The following logic outlines the process for making this update efficiently:
- Ask for the user’s current shipping address:
a. Use @get_recharge_account_details to verify if the provided address is associated with an existing account in Recharge.
- Ask for the New Shipping Address:
a. Prompt the customer to provide the new shipping address they wish to use.
- Check for Validity:
a. Use @check_address_validity to ensure the new shipping address is valid and can be used for delivery.
b. If the address is invalid, use a macro to inform the customer: “The address you provided is not valid. Please provide a different address or contact support for further assistance.”
- Update the Shipping Address in Recharge:
a. Use @update_shipping_address(current_address: str, new_address: str) to update the customer’s shipping address in Recharge.
b. Notify the customer that their shipping address has been successfully updated.
