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Pricing that grows with your business

From startups finding their footing to enterprises scaling new heights, our plans evolve with your needs—no fluff, just results.

Basic

For smaller customer obsessed teams.

  • Chat
  • Email
  • SMS
  • Social media
  • Voice
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Professional

Most popular plan for mid-market companies.

  • Chat
  • Email
  • SMS
  • Social media
  • Voice
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Enterprise

Plan customized to you, with dedicated support. Covering all CX channels.
  • Chat
  • Email
  • SMS
  • Social media
  • Voice
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Plans

Basic


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Professional


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Enterprise


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Channels

Kodif works on all support channels, through limitless integrations with ticketing platforms.
Chat
Email
SMS
Social Media
Voicemail

Personalization

The value of AI isn’t just about automation. It’s about personalization. At scale.
AI Agent Personas
AI Agent Personas by Channel
AI Agent Personas by Customer Scenario
Brand Guidelines
Custom Answers

Automation

Features related to the automation scope. Policies govern scenarios like refunds or upgrades.
Natural Language Policies
Policy Templates
Proactive Policies
Workflows for Sensitive / High-Risk Scenarios
Additional workflows Add-On
Multi-Language

Knowledge Management

Connect multiple knowledge sources like wikis, SOP libraries 
and more.
Standard Data sources
Custom Data sources Add-On
Knowledge gap detection and article creation

Analytics

Monitor core CX vitals and measure success of your automation
Program Performance Analytics
Conversations
Trend Insights
Sentiment analysis
Alerts
Download and Export Reports
Managed and Configurable topics
3rd Party Data Sources (e.g. CRM)
Custom dimensions

Route

Define routing scenarios depending on language, sentiment, and customer criteria.
Sentiment, Language Routing
Agent Hand-Off

Integrations

Connect to most of CX systems including your custom backend.
Global Tools
Custom Tools Add-On

Support

We are AI-obsessed, but absolutely customer crazy. Listening to people is the best way to build loyalty.
Installation embedding
Standard Support
Advanced Support

Security

SOC-2 Type 2, HIPAA, ISO27001, CCPA, GDRP – we have it all.
Standard Security
User Permissions
SSO Compatibility

AI Copilot

Copilot which empowers your agents with AI. Get context, pull information, generate answers – all commands available at agents’s fingertips.
Standard Add-On
Custom Add-On

Go the extra mile, without lifting a finger.

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Pay for success. Not software.

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Product

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