Channels
Kodif works on all support channels, through limitless integrations with ticketing platforms.Personalization
The value of AI isn’t just about automation. It’s about personalization. At scale.Automation
Features related to the automation scope. Policies govern scenarios like refunds or upgrades.Knowledge Management
Connect multiple knowledge sources like wikis, SOP libraries
and more.Analytics
Monitor core CX vitals and measure success of your automationRoute
Define routing scenarios depending on language, sentiment, and customer criteria.Integrations
Connect to most of CX systems including your custom backend.Support
We are AI-obsessed, but absolutely customer crazy. Listening to people is the best way to build loyalty.Security
SOC-2 Type 2, HIPAA, ISO27001, CCPA, GDRP – we have it all.AI Copilot
Copilot which empowers your agents with AI. Get context, pull information, generate answers – all commands available at agents’s fingertips.
