How to turn support conversations into real customer insights
Support teams are sitting on thousands of conversations that are all rich with feedback, intent, questions, confusion, praise, and frustration. But most of those insights never leave the help desk queue.
From flirting to infrastructure: how AI in CX actually scales
If you want AI to be more than a buzzword in your next board meeting, it has to be more than a widget in your help center.
The real cost of a clogged-up CX queue (and how to avoid it)
There’s a certain sound most CX leaders learn to dread: the collective groan of hundreds of support tickets piling up during a product drop, promo weekend, or (everyone’s favorite) Q4 madness.
What AI for ecommerce support should look like (and why most of it doesn’t)
The future of support isn’t another chatbot with a pretty front-end. It’s systems that remember, adjust, and actually get things done on the first try.
Automation without context is just digital shrugging—here’s how to do better
There’s a reason so many AI implementations feel hollow: they’re built for automation, not understanding.
Holiday Season at D2C Brands: Leverage AI in Customer Service
Discover AI implementation strategies for D2C brands during the holiday season, featuring insights from industry experts on planning, transparency, and automation.
The Future of Automated Customer Service Solutions
Discover the future of automated customer service solutions, exploring AI trends, personalization, 24/7 support, and the balance of tech and human touch.
Enhancing Customer Experience with AI Chatbots
Explore how AI chatbots revolutionize customer service with instant support, personalized engagement, and scalable solutions for modern businesses.