Ingredients
The systems used by this policy include Stay AI, Freshdesk, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update shipping address” ticket type explained
In customer support, an “Update shipping address” ticket type refers to requests from customers to change the destination details of their order shipment. This can occur when customers realize they entered the wrong address during checkout, have moved to a new location, or need the delivery sent to a different recipient. Handling these requests efficiently is crucial for ensuring customer satisfaction and preventing delivery issues. Automating this process can significantly reduce the workload on customer support teams and expedite the resolution for the customer.
Which Platforms does this AI policy work on?
This AI policy is compatible with Stay AI, Freshdesk, and Kodif. Moreover, Kodif integrates seamlessly with all other major platforms, offering flexibility and scalability for diverse business needs.
When should I use this policy?
Use this policy when a customer requests to update the shipping address associated with their order. This can occur before the order is dispatched.
Policy logic
- Ask for the user’s current email address.
Use
@getstayaiaccountdetailsto check if the provided email exists in Stay AI.Ask for the New Shipping Address.
Request the customer to provide the new shipping address they want to use.
Check for Duplicate Address.
- Use
@checkaddressduplicateto verify if the new shipping address is already associated with another order. If it is, use a macro: “The shipping address you provided is already linked to another order. Please provide a different address or contact support for further assistance.”
Update the Shipping Address in Stay AI.
- Use
@updateshippingaddress(current_email: str, new_address: str)to update the customer’s shipping address in Stay AI. - Inform the customer that their shipping address has been successfully updated.
Example policy
- Ask for the user’s current email address.
Use
@getstayaiaccountdetailsto check if the provided email exists in Stay AI.Ask for the New Shipping Address.
Request the customer to provide the new shipping address they want to use.
Check for Duplicate Address.
- Use
@checkaddressduplicateto verify if the new shipping address is already associated with another order. If it is, use a macro: “The shipping address you provided is already linked to another order. Please provide a different address or contact support for further assistance.”
Update the Shipping Address in Stay AI.
- Use
@updateshippingaddress(current_email: str, new_address: str)to update the customer’s shipping address in Stay AI. - Inform the customer that their shipping address has been successfully updated.
