Ingredients
Smartrr, Kustomer, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update shipping address” ticket type explained
In customer support, the “Update shipping address” ticket type refers to requests from customers who need to change the delivery address for their orders. This can occur due to various reasons such as a move, an error in the original address, or a request to send the package to a different location. Addressing these requests promptly is crucial as it ensures that customers receive their orders at the correct location, preventing delays and dissatisfaction. Efficient handling of such requests can enhance customer trust and satisfaction, as it demonstrates a commitment to accommodating their needs and resolving potential issues swiftly.
Which Platforms does this AI policy work on?
This AI policy is designed to work seamlessly across Smartrr, Kustomer, and Kodif. Kodif further integrates with all other major platforms, ensuring a broad reach and flexibility for businesses looking to streamline their customer support operations.
When should I use this policy?
Use this policy when a customer requests to update the shipping address associated with their account.
Policy Logic
- Ask for the User’s Current Email Address
a. Use @get_smartrr_account_details to check if the provided email exists in Smartrr.
- Ask for the New Shipping Address
a. Request the customer to provide the new shipping address they want to use.
- Verify the New Address
a. Use @check_address_exists to ensure the new shipping address is valid and not associated with any other issues.
b. If the address is invalid, use a macro: “The address you provided is not valid. Please provide a different address or contact support for further assistance.”
- Update the Shipping Address in Smartrr
a. Use @update_customer_address(current_email: str, new_address: str) to update the customer’s shipping address in Smartrr.
b. Inform the customer that their shipping address has been successfully updated.
Example Policy
Use this policy when a customer requests to update the shipping address associated with their account.
Policy Logic
- Ask for the User’s Current Email Address
a. Use @get_smartrr_account_details to check if the provided email exists in Smartrr.
- Ask for the New Shipping Address
a. Request the customer to provide the new shipping address they want to use.
- Verify the New Address
a. Use @check_address_exists to ensure the new shipping address is valid and not associated with any other issues.
b. If the address is invalid, use a macro: “The address you provided is not valid. Please provide a different address or contact support for further assistance.”
- Update the Shipping Address in Smartrr
a. Use @update_customer_address(current_email: str, new_address: str) to update the customer’s shipping address in Smartrr.
b. Inform the customer that their shipping address has been successfully updated.
