Ingredients

Recharge, Kustomer, and Kodif.

What are AI Policies?

At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.

The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.

“Update shipping address” ticket type explained

In customer support, an “Update Shipping Address” ticket typically arises when a customer needs to change the destination details for an upcoming delivery. This could be due to a variety of reasons, such as a recent move, an error in the original address, or the desire to send the package to a different location. Addressing these tickets promptly is crucial as it directly impacts the delivery success rate and overall customer satisfaction. Automating this process helps reduce manual errors, speeds up response times, and provides a seamless experience for customers.

Which Platforms does this AI policy work on?

This AI policy is specifically designed to work seamlessly with Recharge, Kustomer, and Kodif. However, it’s worth noting that Kodif integrates effortlessly with all other major platforms, ensuring that you can implement these policies across a wide array of systems to suit your business needs.

When should I use this policy?

Use this policy when a customer requests to update the shipping address associated with their account. This policy is particularly useful when immediate action is required to ensure that deliveries are sent to the correct location, thereby avoiding any potential delays or misdeliveries.

Policy logic

Here’s how you can automate the process of updating a shipping address using this policy:

1. Ask for the user’s current address

2. Use @get_recharge_accountdetails to check if the provided address exists in Recharge.

3. Ask for the New Shipping Address

4. Request the customer to provide the new shipping address they want to use.

5. Check for Validity

6. Use @check_address_validity to verify if the new shipping address is valid and serviceable.

7. Update the Shipping Address in Recharge

8. Use @update_shipping_address(current_address: str, new_address: str) to update the customer’s shipping details in Recharge.
9. Inform the customer that their shipping address has been successfully updated.

Example policy

Use this policy when a customer requests to update the shipping address associated with their account.

1. Ask for the user’s current address

2. Use @get_recharge_accountdetails to check if the provided address exists in Recharge.

3. Ask for the New Shipping Address

4. Request the customer to provide the new shipping address they want to use.

5. Check for Validity

6. Use @check_address_validity to verify if the new shipping address is valid and serviceable.

7. Update the Shipping Address in Recharge

8. Use @update_shipping_address(current_address: str, new_address: str) to update the customer’s shipping details in Recharge.
9. Inform the customer that their shipping address has been successfully updated.

Explore more AI policies