Ingredients
OrderGroove, Zendesk, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update shipping address” ticket type explained
In customer support, an “Update Shipping Address” ticket type typically refers to requests from customers who wish to change the delivery address for an order they have placed. This is a common request, especially in e-commerce, where customers may need to adjust their shipping details due to a change in location or error in the initial address provided. Efficiently handling these requests is crucial to ensuring timely delivery and maintaining customer satisfaction. Address updates must be processed swiftly to prevent shipping errors and additional costs associated with redirecting shipments.
Which Platforms does this AI policy work on?
This AI policy works seamlessly on OrderGroove, Zendesk, and Kodif. Moreover, Kodif integrates with all other major platforms, making it a versatile solution for various customer support scenarios.
When should I use this policy?
Use this policy when a customer requests to update the shipping address associated with their order.
Policy Logic
To implement this policy, follow these steps:
- Ask for the user’s current shipping address
-
Use @get_ordergroove_order_details to verify if the provided address exists in OrderGroove.
-
Ask for the New Shipping Address
-
Request the customer to provide the new shipping address they want to use.
-
Check for Address Validity
- Use @validate_shipping_address to ensure the new address is valid for shipping.
-
If it is not valid, use macro “The shipping address you provided is not valid. Please provide a different address or contact support for further assistance.”
-
Update the Shipping Address in OrderGroove
- Use @update_ordergroove_shipping(current_address: str, new_address: str) to update the customer’s shipping address in OrderGroove.
- Inform the customer that their shipping address has been successfully updated.
Example Policy
Use this policy when a customer requests to update the shipping address associated with their order.
Example Policy Logic
- Ask for the user’s current shipping address
-
Use @get_ordergroove_order_details to verify if the provided address exists in OrderGroove.
-
Ask for the New Shipping Address
-
Request the customer to provide the new shipping address they want to use.
-
Check for Address Validity
- Use @validate_shipping_address to ensure the new address is valid for shipping.
-
If it is not valid, use macro “The shipping address you provided is not valid. Please provide a different address or contact support for further assistance.”
-
Update the Shipping Address in OrderGroove
- Use @update_ordergroove_shipping(current_address: str, new_address: str) to update the customer’s shipping address in OrderGroove.
- Inform the customer that their shipping address has been successfully updated.
