Ingredients
Magento, Kustomer, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update shipping address” ticket type explained
In customer support, an “Update shipping address” ticket type refers to a customer’s request to modify the delivery address associated with their order. This can occur for various reasons, such as a customer moving to a new location, realizing an error in the initially provided address, or wanting to reroute the shipment to a different recipient. Efficiently handling these requests is crucial, as it ensures that orders are delivered correctly and on time, thereby enhancing customer satisfaction and reducing potential returns or delivery issues. Automating this process with AI policies can significantly streamline operations, reduce the workload on support teams, and improve response times.
Which Platforms does this AI policy work on?
This AI policy is designed to work seamlessly with Magento, Kustomer, and Kodif. Additionally, Kodif integrates effortlessly with all other major platforms, allowing businesses to leverage its capabilities across various systems.
When should I use this policy?
Use this policy when a customer requests to update the shipping address associated with their account. This helps ensure that all address modifications are handled accurately and efficiently, minimizing any potential disruptions in order delivery.
Describe the Logic
Type @ to view available tools, use # to reference policies, and add contextual data with $. You can also edit the context in the test screen.
- Ask for the user’s current shipping address.
a. Use @get_magento_account_details to check if the provided address exists in Magento.
- Ask for the New Shipping Address
a. Ask the customer to provide the new shipping address they want to use.
- Check for Duplicate Addresses
a. Use @check_address_exists to verify if the new shipping address is already associated with another account.
b. If it is, use macro “The shipping address you provided is already linked to another account. Please provide a different address or contact support for further assistance.”
- Update the Shipping Address in Magento
a. Use @update_customer_address(current_address: str, new_address: str) to update the customer’s address in Magento.
b. Inform the customer that their shipping address has been successfully updated.
Example Policy
Use this policy when a customer requests to update the shipping address associated with their account. This ensures a smooth and accurate update process, reducing errors and enhancing customer satisfaction.
Describe the Logic
Type @ to view available tools, use # to reference policies, and add contextual data with $. You can also edit the context in the test screen.
- Ask for the user’s current shipping address.
a. Use @get_magento_account_details to check if the provided address exists in Magento.
- Ask for the New Shipping Address
a. Ask the customer to provide the new shipping address they want to use.
- Check for Duplicate Addresses
a. Use @check_address_exists to verify if the new shipping address is already associated with another account.
b. If it is, use macro “The shipping address you provided is already linked to another account. Please provide a different address or contact support for further assistance.”
- Update the Shipping Address in Magento
a. Use @update_customer_address(current_address: str, new_address: str) to update the customer’s address in Magento.
b. Inform the customer that their shipping address has been successfully updated.
