Ingredients
BigCommerce, Gorgias, and Kodif.
What are AI Policies?
At Kodif, we’re excited to announce the launch of Policies—a powerful, dynamic solution designed to revolutionize the way CX managers handle customer support. Unlike traditional flows, which are rigid and complex, Policies empower non-technical users to create and manage customer interactions with ease. Written in natural language, Policies make it simple to define and refine customer experiences without needing to rely on complicated flowcharts or scripting. This approach is not only user-friendly but also self-serve, enabling CX teams to quickly translate existing Standard Operating Procedures (SOPs) into automation, saving valuable time and resources.
The flexibility of Kodif Policies ensures that businesses can offer personalized, context-driven support while continuously improving customer experiences. With Policies, you can experiment with different strategies to optimize outcomes such as CSAT, revenue, and retention—all without the need to rebuild complex workflows. Whether it’s automating routine interactions or testing new approaches for high-stakes scenarios, Policies provide a scalable, adaptable solution that aligns with your business goals. While flows still have their place in sensitive, high-risk situations, Policies offer an agile alternative that helps businesses innovate faster and deliver exceptional, tailored experiences at scale.
“Update shipping address” ticket type explained
In customer support, the “Update Shipping Address” ticket type refers to requests from customers wanting to modify the delivery address associated with their pending orders. This process is crucial for ensuring that shipments arrive at the correct destination, thereby preventing delivery mishaps and enhancing customer satisfaction. Efficient handling of these requests is essential to avoid delays and additional shipping costs. By automating these ticket types, businesses can streamline operations, reduce manual errors, and improve response times, leading to a more seamless customer experience.
Which Platforms does this AI policy work on?
This AI policy seamlessly integrates with BigCommerce, Gorgias, and Kodif. Additionally, Kodif integrates with all other major platforms, ensuring a wide range of application and versatility in managing customer support operations.
When should I use this policy?
Use this policy when a customer requests to update the shipping address associated with their order.
Policy Logic
- Ask for the User’s Current Shipping Address
Use @get_bigcommerce_account_details to verify if the provided address exists in BigCommerce.
Ask for the New Shipping Address
Request the customer to provide the new shipping address they wish to use.
Check for Address Validity
- Use @check_address_validity to ensure the new address can receive shipments.
If the address is invalid, use a macro: “The address you provided is not valid. Please provide a different address or contact support for further assistance.”
Update the Shipping Address in BigCommerce
- Use @update_shipping_address(current_address: str, new_address: str) to update the customer’s shipping address in BigCommerce.
- Inform the customer that their shipping address has been successfully updated.
Example Policy
Use this policy when a customer requests to update the shipping address associated with their order.
Example Logic
- Ask for the User’s Current Shipping Address
Use @get_bigcommerce_account_details to verify if the provided address exists in BigCommerce.
Ask for the New Shipping Address
Request the customer to provide the new shipping address they wish to use.
Check for Address Validity
- Use @check_address_validity to ensure the new address can receive shipments.
If the address is invalid, use a macro: “The address you provided is not valid. Please provide a different address or contact support for further assistance.”
Update the Shipping Address in BigCommerce
- Use @update_shipping_address(current_address: str, new_address: str) to update the customer’s shipping address in BigCommerce.
- Inform the customer that their shipping address has been successfully updated.
